Job description
Agency Attorney-General’s Department Work unit Health and Community Services Complaints Commission
Job title Resolution / Administration Officer Designation Administrative Officer 4
Job type Full time Duration Fixed for 6 months
Salary $75,091 - $85,611 Location Darwin
Position number 31570 RTF 326474 Closing 21/07/2025
Contact officer Rebecca Byers on 08 8999 1969 or rebecca.byers@nt.gov.au
About the agency https://hcscc.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=326747

1. Provide comprehensive administration support to the Commissioner, and HCSCC staff.
2. Manage email inboxes, and booking of community engagement events.
3. Manage a range of procurement and financial functions including travel arrangements, purchasing, processing accounts payable and
   credit card transactions.
4. Assist in the maintenance of information technology (IT) systems to ensure delivery of efficient IT services and administration of the
   case management system.
5. Contribute to the continuous improvement of administrative processes and undertake tasks to support the Office Manager
6. Assist in coordinating the implementation and maintenance of internal HCSCC policies and procedures.
7. Coordinate production and distribution of promotional and educational materials
8. Provide administrative support to the Health and Community Services Complaints Review Committee
9. Effectively respond to incoming phone calls and written enquiries from complainants and service providers with guidance as required
   manage a small caseload of simple complaints.
10. Monitor and manage outward facing social media and web presence