JOB INFORMATION

Job Requisition ID: 72952
Ministry: Justice
Location: Red Deer
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: July 10, 2025
Classification: Administrative Support 5
Salary: $1,913.27 to $2,342.49 bi-weekly ($49,936 to $61,138 per year)
The Court and Justice Services (CJS) Division provides a wide range of resolution and court services for people involved in legal disputes. In collaboration with the courts of Alberta, Court and Justice Services provides various programs and services including educating and helping Albertans finding solutions for legal issues, navigating the court system, offering programs at no cost or a nominal charge, and administrative support to all courts in Alberta.

QUALIFICATIONS

Required: A High School Diploma and three (3) years of related experience.

THE FOLLOWING WILL BE CONSIDERED RELATED EXPERIENCE:

• Experience in office administration.
• Experience working in a legal or court environment.

Are you looking for an exciting opportunity in Alberta Justice? Do you have strong administrative skills and a passion for helping others in need? If so, we want you to join our team!
As a Resolution Service Program Support, you will assist with the daily operations of the Resolution Services programs while serving as a frontline representative of Alberta Justice. Your willingness to learn and adapt to change will be key to your success in this role!

In this role, you will support complex procedures, practices, and initiatives within the operations of the Business and Resolution Services branch. Your duties in this role include, but is not limited to:

• Scheduling Resolution Services matters and program services in coordination with service users, staff, and external service providers, and in consideration of available infrastructure and resources.
• Organizing and providing staff and external service providers with case information, procedural/program information, and updates relevant to their service delivery role(s).
• Assisting the public and service providers in the completion of forms and providing information regarding court and program procedures.
• Maintaining relationships with partners which include, court personnel, lawyers, mediators, program officers, and appropriate agencies as well as other staff to provide support and source assistance as needed.
• Recording and tracking case file information, including outcome data, in an organized and accessible manner to ensure that program information and statistics are easily accessed.

To be successful in this role, you will bring:

• Strong organizational skills to handle the volume and complexity of the work in a detail-oriented manner.
• Strong communication skills, including oral, written, and active listening.
• The ability to determine multiple options to meet a specific need, considering immediate and “big picture” implications.
• The ability to work collaboratively in a team environment; sharing information, supporting team efforts, and assisting with the workload of others whenever possible.

Please