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Resolution Specialist at Vodafone United States

Tirana, Central Albania, Albania -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Analytical Thinking, Problem Solving, Communication, Collaboration, Process Improvement, Investigation, KPI Achievement, Compliance, Innovation

Industry

Telecommunications

Description

Follow up and deliver resolution on customer complaints Achievement of KPIs and compliance with related procedures Deliver a proactive investigation with the aim to improve customer experience. Improve and simplify customer facing processes aiming to deliver the best customer experience. Deliver the best communication with the customer Responsible to follow customer complaints end to end till the issue is resolved Maximum accuracy on reimbursement application on customer profile. 0 error rate. Collaborate with other teams having in focus the improvement of customer experience. Understanding of the internal operations of the Company. Customer focus and orientation and preferred experience in customer related roles. Analytical thinking and willing to embrace changes in flow and processes. Innovative and problem-solving capabilities. Bachelor's degree in a related field

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Responsibilities

The Resolution Specialist is responsible for following up on customer complaints and delivering resolutions. They will also work on improving customer-facing processes and ensuring maximum accuracy in reimbursement applications.