Resolution Specialist at Walmart

Chino, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

22.7

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispute Resolution, Distribution Center Experience, Seller Support, Operational Excellence, Case Review, Data-driven Decisions, Risk Mitigation, Cross-functional Collaboration, Process Improvement, Compliance, Inventory Management, Order Fulfillment, Professional Communication, Policy Adherence, Ethical Standards, Fulfillment Operations

Industry

Retail

Description

Company Description Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of. Job Description 📢 Walmart is looking for a dynamic Resolution Specialist, DC Seller Disputes 📢 Must have hands-on distribution center experience to drive effective dispute resolution and operational excellence. In this role, you will serve as a key liaison between sellers, fulfillment operations, and cross-functional partners to ensure accurate, timely, and fair outcomes. Key responsibilities: Investigate and resolve seller disputes with accuracy, fairness, and full compliance with company policies, ensuring well-supported, data-driven decisions. Conduct thorough case reviews by analyzing evidence, identifying fraud or risk patterns, and maintaining detailed, error-free documentation. Communicate professionally and clearly in all written reports and seller interactions, maintaining objectivity while demonstrating empathy. Identify trends and proactively mitigate risk by recognizing recurring dispute patterns and recommending preventative solutions. Collaborate cross-functionally to align on business priorities, execute resolutions efficiently, and support continuous process improvement. Uphold ethical standards and compliance by modeling integrity, supporting policy adherence, and contributing to a fair and unbiased dispute resolution process. Compensation: Pay starts at $22.70 Must be located in California No sponsorship for an immigration-related employment benefit. Qualifications Minimum Qualifications At least 1–2 years of experience in a marketplace, seller support, or fulfillment center (FC) environment. Experience supporting sellers or users with processes, tools, payments, policies, account issues, inventory, shipping, or operational workflows. Working knowledge of distribution center or logistics operations, including inventory management and order fulfillment processes. Preferred Qualifications Experience working directly with sellers or business partners in a professional, customer-facing capacity. Proven ability to resolve seller issues and disputes while serving as a liaison between Fulfillment Centers and Seller Support teams. Strong professional communication skills, with the ability to manage sensitive situations and maintain positive seller relationships. Additional Information At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Responsibilities

The specialist will investigate and resolve seller disputes fairly and accurately by analyzing evidence, identifying risk patterns, and ensuring compliance with company policies. Key duties include communicating professionally with sellers and collaborating cross-functionally to recommend preventative solutions and support continuous process improvement.