LOCATION: OFFICE-BASED | GEORGE, WESTERN CAPE | BADGER HOLDINGS SOUTH AFRICA

Are you passionate about delivering outstanding client service and have a keen interest in the legal field? Badger Holdings South Africa is seeking a Resolutions Consultant (Legal) to join our growing team. This is a fantastic opportunity for an individual pursuing or holding a legal qualification and looking to apply their knowledge in a practical, professional environment.
What You’ll Be Doing

As a Resolutions Consultant, you will play a key role in managing and resolving client complaints efficiently and professionally. Your responsibilities will include:

• Complaint Acknowledgement: Acknowledge all complaints received internally or via email within 48 hours.
• Case Management: Accurately capture and update complaint records on the internal register and Iris system through to final resolution.
• Client Liaison: Conduct investigations and keep clients informed with updates every 4 days.
• Internal Collaboration: Escalate potential overturns and collaborate with relevant departments for resolution.
• Formal Correspondence: Draft and issue formal written responses post-resolution.
• Closure Reporting: Compile thorough closure reports outlining the outcome and justification.
• Timely Delivery: Strive to resolve cases within 7 days, with communication in place for any delays.

What You’ll Need to Succeed

• Educational Background: Studying towards an LLB or completed an undergraduate legal qualification.
• Experience: Prior experience in the legal or complaint resolution field is beneficial.
• Technical Skills: Strong computer literacy and case management tracking abilities.
• Communication: Excellent verbal and written communication, with high attention to detail.

Why You’ll Love Working Here

• Professional Growth: Develop your legal and case resolution skills in a fast-paced, supportive environment.
• Collaborative Culture: Join a dynamic team that values integrity, service excellence, and client satisfaction.
• Onsite Work Environment: Be part of an office-based team located in beautiful George, Western Cape, no remote work hassles, just great team synergy and support.

If you’re driven, solutions-focused, and ready to launch or enhance your legal career, apply today and be part of the Badger Holdings difference!

• Complaint Acknowledgement: Acknowledge all complaints received internally or via email within 48 hours.
• Case Management: Accurately capture and update complaint records on the internal register and Iris system through to final resolution.
• Client Liaison: Conduct investigations and keep clients informed with updates every 4 days.
• Internal Collaboration: Escalate potential overturns and collaborate with relevant departments for resolution.
• Formal Correspondence: Draft and issue formal written responses post-resolution.
• Closure Reporting: Compile thorough closure reports outlining the outcome and justification.
• Timely Delivery: Strive to resolve cases within 7 days, with communication in place for any delays