ABOUT YOU:

• A clear communicator with excellent customer service skills.
• A skilled, enthusiastic individual who will fit into a small statutory, regulatory environment.
• A team player who enjoys working collaboratively with others in the pursuit of team goals?

Resolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with health service providers, make enquiries to identify and assess options for complaint resolution. Resolutions Officers also deal with telephone, in-person and written enquiries and complaints and provide referral advice and information about the role of the Commissioner.
About us:
The Health Complaints Commissioner (HCC) is an independent statutory officer whose role is established under the Health Complaints Act 2016. HCC staff are employees of the Department of Health, (the Department) who report directly or indirectly to the Commissioner.
The HCC supports safe and ethical healthcare in Victoria by resolving complaints about health services and conducting investigations into healthcare providers who pose a serious risk to the health, safety or welfare of the public.