Resort Activities Manager at Westgate Resorts

Park City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event planning, Team leadership, Program design, Staff scheduling, Budget management, Interpersonal skills, Communication, Public speaking, Vendor management, Safety protocols, Inventory management, Microsoft Office, Problem solving, Customer service, Organizational skills, Coaching

Industry

Hospitality

Description

Company Description The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description At Westgate Park City Resort & Spa, we create unforgettable mountain experiences for owners, guests, and Team Members year round. The Resort Activities Manager is a key leader responsible for curating dynamic programs, signature events, and seasonal activities that reflect the resort’s alpine luxury, family‑friendly spirit, and world‑class service standards. As the Resort Activities Manager, you will bring the Westgate vacation experience to life by leading resort wide activities and special events. Through hands on leadership and teamwork, you will inspire an energetic team to create meaningful, memorable moments for our guests year round. What you will do: Design, implement, and oversee creative programs and themed special events that enhance guest experience. Plan and execute events and celebrations for owners, guests, and Team Members, including holiday, VIP, and seasonal programming. Direct and enforce departmental policies and procedures to ensure safety, quality, and brand consistency. Lead, hire, train, coach, and develop the team while maintaining appropriate staffing levels in a fast paced, seasonal resort environment. Develop detailed and comprehensive plans aligned with resort goals and guest satisfaction objectives. Communicate effectively with guests, owners, vendors, and internal departments, using tact and professionalism to resolve concerns and elevate service. Conduct daily stand‑up meetings and lead monthly team meetings; attend additional staff meetings as needed. Prepare incident and accident reports and remain current on all emergency response and safety protocols. Create Team Member schedules and monitor attendance, adjusting staffing as needed based on resort occupancy and seasonal demand. Coordinate with Westgate approved vendors to secure products, entertainment, and services for activities and special events. Maintain records for equipment repairs, manage inventory, and ensure all recreational equipment meets safety and operational standards. Collaborate with resort leadership and marketing teams to promote special events and important resort information. Monitor weather, terrain, and environmental conditions and proactively shut down or modify activities when safety concerns arise. Design, order, and distribute marketing materials for resort programming, VIP events, and Team Member activities. Serve as a host, emcee, or speaker at resort events and functions when called upon. Perform additional duties as assigned by leadership to support overall resort operations. Qualifications Three to five years of relevant experience working in an activities department. Bachelor’s degree from an accredited four‑year college or university, or an equivalent combination of education and relevant experience. Demonstrates strong interpersonal and communication skills, with the ability to comfortably engage with guests, owners, and Team Members in group settings and live event environments. Brings a high level of creativity and innovation to the design and delivery of recreation programs, themed activities, and special events. Comfortable serving as a visible leader and brand ambassador for resort activities, including hosting, facilitating, or speaking at events as needed. Exhibits a guest focused, relationship driven approach, creating welcoming and engaging experiences for diverse audiences. Proven ability to conceptualize, adapt, and execute programming based on seasonality, guest preferences, weather conditions, and operational needs. Collaborative leadership style with the ability to motivate teams, encourage participation, and foster a positive, energetic environment. Proven ability to lead, motivate, and manage a diverse team. Excellent organizational, communication, and interpersonal skills. Proficiency in Microsoft Office applications, including tools used for scheduling, communication, and reporting. Ability to lift, carry, and move items weighing up to 50 pounds. Availability to work weekends, holidays, and flexible schedules as required by resort operations. Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate. Required to pass a background check, drug test, and prove eligibility to work in the United States. Additional Information Why Westgate? Comprehensive Health Benefits – Medical, Dental, and Vision Coverage Paid Time Off – Vacation, Sick, and Personal Time to Recharge Paid Holidays 401(k) with Generous Company Match to Support Your Future Daily Pay – Access Your Earnings When You Need Them Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance Wellness Programs to Support Your Well-Being Flexible Spending Accounts (FSA) Tuition Assistance to Help You Grow Your Career Military Leave Employee Assistance Program (EAP) – Support When You Need It Most Life, Disability, Accident, Critical Illness, and Hospital Insurance Pet Insurance for Your Furry Family Members Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More Low-Cost Gym Membership NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents Career Growth and Advancement Opportunities Community Involvement – Give Back and Make an Impact Why Westgate? Highly Discounted Epic Locals Ski Pass, While Supplies Last FREE Ski, Snowboard and Mountain Bike Equipment Rentals FREE Garage Parking $2.00 in Meals in Team Member Breakroom Comprehensive Health Benefits – Medical, Dental, and Vision Coverage Paid Time Off – Vacation, Sick, and Personal Time to Recharge Paid Holidays 401(k) with Generous Company Match to Support Your Future Daily Pay – Access Your Earnings When You Need Them Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance Wellness Programs to Support Your Well-Being Flexible Spending Accounts (FSA) Tuition Assistance to Help You Grow Your Career Military Leave Employee Assistance Program (EAP) – Support When You Need It Most Life, Disability, Accident, Critical Illness, and Hospital Insurance Pet Insurance for Your Furry Family Members Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More Low-Cost Gym Membership NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents Career Growth and Advancement Opportunities Community Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 78003-WG Park City Resort Spa Career Site Category: Resort Operations

Responsibilities

The Resort Activities Manager is responsible for designing and executing dynamic programs, signature events, and seasonal activities to enhance the guest experience. This role involves leading, training, and managing a team to ensure high-quality service and operational excellence across the resort.