RESORT CHAMPION

Location (Country-County-City) UK-Staffordshire-Stoke-on-Trent
Job ID
2025-9590
Employment Type
Guaranteed Hours (Europe Only)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Alton Towers Resort

QUALIFICATIONS & EXPERIENCE

• Passion for Customer Service: A genuine commitment to providing exceptional service and creating memorable experiences for guests.
• Strong Communication Skills: Excellent verbal communication skills to engage effectively with guests and team members.
• Adaptability: Flexibility to work across various departments and take on different responsibilities as needed.
• Team Player: Collaborative mindset, able to work well within a diverse team and support colleagues in a fast-paced environment.
• Problem-Solving Abilities: Quick-thinking and resourceful, capable of addressing challenges and finding effective solutions.
• Availability: Must be willing to work weekends, holidays, and peak periods as required.

Guest Engagement: Actively engage with guests, providing them with information, assistance, and support throughout their visit to enhance their experience.

• Cross-Departmental Support: Work collaboratively with multiple teams, including ride operations, guest services, and event coordination, adapting to the needs of each department as required.
• Exceptional Customer Service: Deliver a high standard of customer service, addressing guest inquiries and concerns promptly and professionally.
• Problem Solving: Use your initiative to resolve any issues that may arise, ensuring a seamless experience for guests.
• Health & Safety: Maintain a safe environment by adhering to health and safety procedures throughout the resort.
• Feedback Collection: Gather and share guest feedback to contribute to ongoing improvements in service and guest satisfaction

ABOUT THE ROLE

As a Resort Champion, you will play a crucial part in the guest journey, interacting with guests and ensuring their experience is memorable from start to finish. Your responsibilities will span various departments, providing you with the opportunity to learn and grow while delivering outstanding service.

KEY RESPONSIBILITIES

• Guest Engagement: Actively engage with guests, providing them with information, assistance, and support throughout their visit to enhance their experience.

• Cross-Departmental Support: Work collaboratively with multiple teams, including ride operations, guest services, and event coordination, adapting to the needs of each department as required.

• Exceptional Customer Service: Deliver a high standard of customer service, addressing guest inquiries and concerns promptly and professionally.
• Problem Solving: Use your initiative to resolve any issues that may arise, ensuring a seamless experience for guests.
• Health & Safety: Maintain a safe environment by adhering to health and safety procedures throughout the resort.
• Feedback Collection: Gather and share guest feedback to contribute to ongoing improvements in service and guest satisfaction.