RESORT CONTACT CENTRE AGENT

Location (Country-County-City) UK-Surrey-Chessington
Job ID
2025-9633
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Chessington World of Adventures Resort

QUALIFICATIONS & EXPERIENCE

All we need you to come with is the right positive attitude, enjoy working as part of a team and in a fast-paced environment, and be able to deliver jaw dropping fun to our Guests!

Whilst we do not require any formal qualifications or experience for this role, the following would be desirable:

• Excellent written and verbal communication skills
• 1 year customer service experience
• Computer Literacy

Day to day this role will include:

• Assisting and dealing with any enquiries or feedback that guests may have in a professional and calm manner, going above and beyond to provide all our guests with memorable experiences.
• Logging information received, maintaining detailed and accurate records, whilst ensuring GDPR requirements are met.
• Responsible for making large school bookings.
• Provide Recovery to any guests in line with internal processes, ensuring all recovery is appropriately logged

Whilst we do not require any formal qualifications or experience for this role, the following would be desirable:

• Excellent written and verbal communication skills
• 1 year customer service experience
• Computer Literac