WE’RE HIRING: RESORT DIRECTOR - ST MICHAELS RESORT, FALMOUTH

This is a unique opportunity to lead one of the South West’s most iconic resorts.
St Michaels is a multi-award-winning resort set beside Blue Flag Gyllyngvase Beach in Cornwall’s most vibrant town, Falmouth. With a 96-bedroom hotel, sea-facing apartments, a nationally recognised spa, and an extensive health club, we’re proud to deliver exceptional guest experiences year-round.
We’re now looking for an outstanding Resort Director to lead our resort-wide team and drive the next stage of our growth.

YOUR BACKGROUND AND EXPERIENCE

• Your career will have progressed rapidly in the hospitality sector and you will have stood out from your peer group
• You will have progressed to a General Manager level position, and then repeated that in a more complex environment
• Most of your experience will have been in the UK leisure hotel/resort environment
• You will have had real responsibility across every element of your business, without relying on a head office. You will have strong commercial acumen with demonstrated P&L management
• Expertise in operational leadership across multiple departments
• Excellent leadership skills with the ability to inspire, engage, and develop teams
• Exceptional communication and interpersonal skills
• Experience driving guest satisfaction and maintaining high service standards
• Skilled in financial planning, budget management, and performance analysis
• Delivering budgets and outstanding financial results through boosting sales and tightly controlling costs according to quite rigid KPIs
• Demonstrating real entrepreneurial flair

ADDITIONAL DESIRABLE SKILLS & EXPERIENCE

• Experience in the wellness, spa, and leisure sector.
• Previous experience in independently owned or boutique luxury resorts.
• The development of a real hospitality brand with a distinctive style and tone of voice
• Working in a business which delivered exceptional quality

JOB DESCRIPTION

Reports to

• Chairman / Owner

Direct Reports

• Marketing Director
• Head of Finance
• Revenue Manager
• Head of Sales
• Operations Manager
• Food and Beverage Manager
• Spa Manager
• Health Club Manager
• Training Manager

ROLE PURPOSE

The Resort Director is responsible for the strategic leadership, commercial success, operational excellence, and cultural embodiment of St Michaels Resort. This role ensures the resort consistently delivers an exceptional guest experience while achieving financial goals and fostering a motivated, engaged workforce.