WE ARE NOT JUST HIRING - WE ARE LOOKING FOR PERSONALITIES THAT LIGHT UP A ROOM!

• How big is your smile?
• Does your eyes light up a room?
• Can you turn challenges into opportunities and guests into lifelong ambassadors
  We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

WE ARE ON THE HUNT FOR ENTHUSIASTIC, POSITIVE, AND ENERGETIC PEOPLE WHO THRIVE ON CREATING MOMENTS THAT GUESTS WILL REMEMBER LONG AFTER THEY LEAVE.

We are looking for a Resort Duty Manager who will be the face of guest care - ensuring every guests enjoys exceptional service from the moment they arrive to when they depart.
As the Resort Duty Manager, you are responsible for making sure our guests receive the highest quality service throughout their visit across the whole resort. Encouraging and influencing a passionate team focused on providing personalised, memorable experiences and ensuring Rudding Park continues to offer the highest standards of guest care. Displaying strong leadership skills and a love for hospitality is the measure of success in this role.

• Inspire and Influence, making sure all team members deliver the care for our guests that Rudding Park is well known for.
• Suggest and implement strategies to improve guest satisfaction and loyalty across resort.
• Handle all on Resort guest feedback
• Ensure the seamless and exceptional service of VIP guests, maintaining discretion and attention to detail to create memorable experiences.
• Be fully conversant with the guest and member services on offer and be able to effectively communicate and upsell these to guests.
• Confidently make decisions for best outcome of team and guests when faced with faced with behaviours that could be deemed as inappropriate or disruptive.
• Ensure all challenges associated outcomes are logged accurately.
• Be present during peak periods and high season, meeting and greeting at key events welcoming guest arrivals and being present on departure.
• Awareness of all upcoming business across Resort, managing own time and prioritising appropriately, understanding pressure points and acting upon these as appropriate.
• Be accountable for the smooth operation of the Resort when on a Duty Management shift.
• Complete walk rounds with partner departments to discuss any areas of support needed i.e. housekeeping and maintenance ensuring the provision of a quality service at all times.
• Study guest satisfaction, dissatisfaction, and report to Operations Director regular common themes, suggesting solutions and improvements.
• Lead weekly service excellence meetings and undertake appropriate preparation of documentation
• Ensuring duty management checklists and comprehensive walk rounds are completed highlighting areas needing attention the relevant team members.
• Undertake a handover from the manager on duty and liaise with the team on a daily basis.
• Ensure you are accessible and show presence throughout the Resort interacting with team and guests.
• Advocate sound financial decision-making when making decisions on compensation or to delight and surprise.