Resort Experience Director at Westgate Resorts

Branson, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Hospitality, Entertainment, Team Management, Organizational Skills, Communication Skills, Interpersonal Skills, Creative Thinking, Guest Experience, Event Management, Budget Management, Staffing, Problem Solving, Training, Collaboration, Brand Promotion

Industry

Hospitality

Description

Company Description Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team. Job Description The Resort Experience(Activities) Director is responsible for overseeing the Resort Experience Department, ensuring the delivery of exceptional guest experiences that align with the Westgate brand. This role requires a dynamic individual who can act as a "Cruise Director" for our "Cruise Ship on land," managing activities, events, and entertainment to create unforgettable memories for our guests. As the Resort Experience(Activities) Director, you will: Take the lead in shaping unforgettable guest moments by overseeing our Resort Experience(Activities) and Waterpark Departments. Develop and implement a comprehensive program of activities, events, entertainment, and excursions that enhances guest satisfaction. Create a lively, engaging atmosphere that mirrors the experience of a luxury cruise, but on land. Serve as a brand ambassador, promoting the resort’s values and standards in every guest interaction. Collaborate with other departments to ensure seamless execution of all guest experiences. Manage departmental budgeting, scheduling, and staffing to ensure efficient operation and high-quality service. Analyze guest feedback to identify trends and make strategic adjustments to the experience offerings. Provide leadership, training, and support to team members, fostering a culture of excellence and professional development. Address guest concerns and inquiries promptly, ensuring resolution and satisfaction. Serve as the “Face of the Resort” and Master of Ceremonies for Signature events. Qualifications 5 to 7 years of proven leadership experience in the hospitality, entertainment, or similar industry, with a preference for backgrounds in resort or cruise operations. Excellent organizational, communication, and interpersonal skills. Demonstrated ability to motivate and manage a diverse team. Innovative and creative thinking skills, with a passion for delivering exceptional guest experiences. Flexibility to work a varied schedule, including weekends, holidays, and evenings. American Red Cross Lifeguard Instructor- Preferred CPO and APO certification preferred. Bachelor’s Degree Preferred. Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Responsibilities

The Resort Experience Director oversees the Resort Experience Department, ensuring exceptional guest experiences that align with the Westgate brand. This role includes managing activities, events, and entertainment to create unforgettable memories for guests.