Resort Front Desk Supervisor at Westgate Resorts

Mesa, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

19.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Desk Operations, Supervision, Guest Services, Reservations, Financial Accountability, Problem Solving, Team Leadership, Training, Performance Appraisal, Guest Registration, Billing, Scheduling, De-escalation, Service Recovery, Hospitality Standards, Shift Management

Industry

Hospitality

Description

Company Description An amazing, desert landscaped resort located adjacent to an 18-hole golf course, Westgate Painted Mountain Golf Resort offers you the perfect opportunity to enjoy the sun and magnificent views of the surrounding Sonoran Desert in Mesa, the third-largest city in Arizona. As a member of the Westgate Painted Mountain team, you will help create remarkable guest experiences at our amazing resort. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description Pay Rate: $19/ hour - Use our Daily Pay benefit and get access to your pay as you need it. **Must be able to work any shifts assigned, including evenings, overnights and weekends and holidays*** The Resort Front Office Supervisor supports the Rooms Division Manager and General Manager in delivering exceptional guest experiences by overseeing front desk and reservations operations. This role blends hands on operational leadership with financial accountability and proactive problem solving to ensure smooth daily operations and contribute to the overall success of the resort. You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Guest Services Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth. As a Resort Front Desk Supervisor, you will: Directly supervises Front Desk team members, ensuring compliance with organizational policies and applicable laws. Trains team members, plans, assigns, and directs work, appraises performance, and manages rewards and disciplinary actions. Greets, registers, and assigns rooms to guests. Keep marketplace shelves fully stocked and ready for customers. Transmits and receives telephone messages. Answers inquiries pertaining to hotel services; registration of guests. Keeps records of room availability and guest's accounts. Computes bill, collects payment, and makes change for guests. Makes and confirms reservations. Prepares daily reports (credit limit, cash). Reviews daily arrivals and departures. Coordinates with housekeeping when VIP Guests arrive. Sets up Front Desk schedule and meetings. Perform other tasks as assigned by resort operations leadership. Qualifications Minimum of 1 year of front desk experience in a hotel environment preferred. At least 1 year of supervisory or team‑lead experience within hospitality required. Strong understanding of guest service standards. Demonstrated expertise in de-escalating guest concerns, turning challenging interactions into positive service recovery moments. Exceptional guest service skills, with a warm, service‑oriented approach that reflects genuine hospitality. Must be flexible and able to work any shifts assigned, including evenings and overnights. Must be able to work weekends and holidays as needed. Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate. Required to pass a background check, drug test, and prove eligibility to work in the United States. Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 60003-WG Painted Mtn Resort Career Site Category: Customer Service Compensation: USD 19 - USD 19 - hourly

Responsibilities

The Resort Front Office Supervisor supports management by overseeing front desk and reservations operations, blending hands-on leadership with financial accountability and proactive problem-solving. This role involves directly supervising, training, and managing Front Desk team members while ensuring exceptional guest experiences.