Resort General Manager at Westgate Resorts

Mesa, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team-Building, Interpersonal Skills, Organizational Abilities, Problem-Solving, Financial Acumen, Budgeting Expertise, Hospitality Systems, Cross-Functional Collaboration, Technological Proficiency, Guest Satisfaction, Compliance Knowledge, Asset Protection, Operational Efficiency, Performance Metrics, Staff Development

Industry

Hospitality

Description

Company DescriptionDiscover an extraordinary oasis nestled amidst the breathtaking Sonoran Desert landscape at Westgate Painted Mountain Golf Resort. Situated alongside an immaculate 18-hole championship golf course, our resort invites you to bask in the warmth of the sun while marveling at the stunning vistas of Mesa, Arizona's third-largest city. As a valued member of the Westgate Painted Mountain team, you will play a pivotal role in crafting unforgettable guest experiences at our illustrious resort.Job DescriptionThe General Manager (GM) is responsible for the overall resort leadership and operations of the resort. Reporting to the Regional Director of Resort Operations, this role leads department heads, drives guest satisfaction, ensures financial goals are met, fosters Team Member engagement and upholds brand standards. .As a General Manager you will:Oversee all resort operations to ensure success against defined performance metrics under the direction of the VP or Regional Director.Lead, mentor, and develop directors and department heads, ensuring alignment with company policies and procedures.Drive guest satisfaction by maintaining product and service quality across all departments.Collaborate with department leaders to create and manage annual budgets, capital plans, and financial forecasts; analyze variances and implement corrective action plans.Oversee operations of all resort venues, including Food & Beverage, Spa, Waterpark, Marketplace, and other ancillary businesses.Monitor key performance metrics such as guest satisfaction (Medallia, Kipsu), QA inspections, financial reports, compliance training, and team member engagement and turnover.Provide regular performance updates to the VP or Regional Director and implement improvement plans as needed.Support the development and execution of organizational goals, policies, and strategic initiatives.Review reports (e.g., HotSoS) to evaluate operational efficiency and ensure timely corrective actions.Maintain asset protection through effective preventive maintenance programs and collaboration with Risk Management, Safety, and Security teams.Ensure compliance with all federal, state, and local regulations, including OSHA, EEOC, Wage & Hour, and Health standards.Partner with Team Member Services to promote a compliant, positive, and engaging work environment.Effectively manage time, resources, and projects to achieve results.Promote and embody Westgate Resorts’ Mission, Vision, and Core Values.Perform other duties as assigned.QualificationsExperience10+ years of progressive leadership experience in resort or hospitality operations, including oversight of multi-department functions.Extensive experience in hospitality systems such as property management, point-of-sale, service order tracking, guest communication, and labor management tools.Proven leadership in diverse operational environments such as full-service hotels, resorts, entertainment complexes, retail, dining, and theme park venues.Strong financial and business acumen, including hospitality accounting and budgeting expertise. Education & CertificationsBachelor’s degree in Hospitality Management, Business Administration, or related field required.Additional certifications in hospitality operations or leadership development are a plus. Skills/KnowledgeExceptional leadership, team-building, and interpersonal skills.Strong organizational abilities with attention to detail and a proactive problem-solving mindset.Ability to manage multiple priorities effectively in a fast-paced, guest-focused environment.Skilled in cross-functional collaboration with other departments and resort locations.Technologically proficient, with strong knowledge of Microsoft Office Suite (Excel, Word, Outlook) and hospitality-related software systems.Demonstrated ability to lead independently while promoting a positive, team-oriented culture.Must speak and write fluently in English. Spanish is a plus.Additional InformationWhy Westgate?Comprehensive health benefits – medical, dental and visionPaid Time Off (PTO) – vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunitiesCommunity Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Responsibilities

The General Manager is responsible for the overall leadership and operations of the resort, ensuring guest satisfaction and financial goals are met. This role involves overseeing all resort operations, leading department heads, and maintaining brand standards.