Resort General Manager at Westgate Resorts

Hollister, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Resort Operations, Financial Acumen, Strategic Planning, Team Leadership, Budget Management, Guest Satisfaction, P&L Analysis, Cross-functional Collaboration, Performance Monitoring, Risk Management, Staff Development, Operational Efficiency, Microsoft Excel, Property Management Systems, Point-of-Sale Systems, Labor Management

Industry

Hospitality

Description

Company Description Nestled in the beautiful Ozark Mountains, Westgate Branson Lakes Resort will allow you to meet and engage with guests who arrive to enjoy Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Known as the “Gem of Table Rock Lake,” Westgate Branson Lakes Resort provides a fun and rewarding work environment. As part of Westgate Resorts, recognized by U.S. News, as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.. Job Description The General Manager leads 45 team members with 4 direct reports and the overall operations ( including market place and one new F&B outlet) and performance of the Branson Lakes resort. Effectively leads department heads, drives guest satisfaction, ensures financial goals are met, fosters Team Member engagement and upholds brand standards while making a difference in the community. The General Manager ensures compliance with all policies, safety regulations, and quality standards while building a strong team culture aligned with Westgate Resorts’ mission and values; Passion, Work Ethic, Integrity. What You Will Do: Ensure the successful operation and performance of the resort, achieving established financial, operational, and guest satisfaction metrics. Lead, mentor, and develop department heads, ensuring alignment with company policies, procedures, and service standards. Drive guest satisfaction by maintaining high product and service quality across all resort operations and ancillary venues. Partner with leadership to develop and manage budgets and capital plans, analyze P&L performance, and implement action plans to achieve financial goals. Monitor key metrics including guest feedback, quality assurance, financial performance, team member engagement, compliance, and turnover, making adjustments as needed to drive results. Provide regular performance updates to senior leadership and participate in executive meetings as required. Ensure operational efficiency by reviewing reports, optimizing processes, and effectively managing time, resources, and priorities. Protect resort assets through preventative maintenance programs and collaboration with Risk Management, Safety, and Security to ensure a safe environment. Partner with Human Resources to ensure compliance with all federal, state, and local employment laws and company policies. Promote and model Westgate Resorts’ mission, values, and service philosophy, fostering a strong, engaged team culture. Collaborate with Learning and Development to support leadership growth and ensure successful execution of development initiatives. Perform other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What You Will Bring: Bachelor’s degree in Hospitality Management, Business Administration, or a related field required. 10+ years of progressive hospitality or resort operations leadership experience, including multi-department oversight, with at least 5 years in a senior leadership role. Proven success driving operational excellence, strategic initiatives, and measurable business results. Experience leading complex hospitality environments, including hotels, resorts, entertainment venues, food and beverage operations, retail, and guest services. Strong financial acumen with experience managing budgets, forecasting, labor costs, and operational performance. Proficiency with hospitality systems, including property management, point-of-sale, guest communication, labor management, and service tracking platforms. Advanced skills in Microsoft Office Suite, particularly Excel, Word, and Outlook. Exceptional leadership, team development, communication, and cross-functional collaboration skills. Strong organizational, problem-solving, and decision-making abilities in a fast-paced, guest-focused environment. Ability to travel as needed. Hospitality or leadership certifications preferred. Travel Requirements Will be required based on business needs Additional Information Why Westgate? Comprehensive Health Benefits – Medical, Dental, and Vision Coverage Paid Time Off – Vacation, Sick, and Personal Time to Recharge Paid Holidays 401(k) with Generous Company Match to Support Your Future Daily Pay – Access Your Earnings When You Need Them Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance Wellness Programs to Support Your Well-Being Flexible Spending Accounts (FSA) Tuition Assistance to Help You Grow Your Career Military Leave Employee Assistance Program (EAP) – Support When You Need It Most Life, Disability, Accident, Critical Illness, and Hospital Insurance Pet Insurance for Your Furry Family Members Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More Low-Cost Gym Membership NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents Career Growth and Advancement Opportunities Community Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 36103-WG Branson Lakes Resort Career Site Category: Resort Operations

Responsibilities

The General Manager oversees all resort operations, including food and beverage outlets, to achieve financial goals and high guest satisfaction. This role involves leading department heads, managing budgets, and fostering a strong team culture aligned with company values.