Resort Manager at Four Seasons Hotels Limited - Turkey

Inari, Lapland, Finland -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

245000.0

Posted On

25 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Strategic Thinking, Project Management, Stakeholder Engagement, Cultural Awareness, Financial Acumen, Guest Relations, Team Building, Operational Management, Renovation Experience, Sustainability, Problem Solving, Community Engagement, Service Excellence, Innovation

Industry

Hospitality

Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre. Summary Opening Date: May 27, 2016 # of Rooms: 370 (315 Guestrooms | 55 Suites ) Residential: No FS Residences Unique Resort Elements: The resort opened in 1996 as The Ihilani Resort and Spa. In 1999, Marriott managed the resort as the JW Marriott Ihilani Resort and Spa, closing March 10, 2015. The resort underwent a $500 million-dollar renovation before opening in 2016; adding 2 pools totaling 3 guest pool making it the first luxury resort outside of Honolulu on O‘ahu. The resort operation includes 370 guestrooms, 7 F&B outlets, extensive meeting space of 100,000 sqft. of indoor + outdoor along with an incredible 35,000 sqft. Naupaka Spa & Wellness. 2018 saw the rebranding of ‘Fish House’ restaurant with MINA Group Henderson Land (Intco Investments) acquired full ownership in November 2020 with Martin Lee buying out interests of Ko Olina Masterplan Developer Jeff Stone (TRG). With previous Asset Management firm, MSD Capital resigning in October 2020. The resort recently introduced a new Club Lounge experience and is currently undergoing room renovations, along with advanced discussions with Ownership regarding significant capital improvements – including the breakfast buffet area, Noe restaurant interior, and Naupaka Spa & Wellness, to name a few. The property is currently for sale, with Ownership engaged in active discussions aimed at identifying and securing a new partner. View of Needs The candidate should have and display intellectual and emotional maturity. Ability to effectively meet expectations with multiple stakeholders, including owners, clientele, and team. Strong preference in someone who has undergone renovations as the resort has active renovations and capital projects taking place. Focus on constant improvements and upkeep needed for a 30-year old building. Ability to effectively meet expectations with multiple stakeholders, including owners, clientele, and team. Ability to manage FFE/Capex reserve – identifying projects impacting both guest and employee experiences and reviewing with Capital committee for approvals and planning. Ability to fluidly work with a dynamic Ownership group that is a local multi-generational family business that is heavily integrated with the local community. Retain non-union status of the property. Ownership is closely involved and supportive. Needs to manage up as well as down very effectively. Be a leader in the community. Ability to embrace the Hawaiian Culture and support sense of place initiatives at both Guest and Employee Levels. Current Leadership Requirements General Ability to be highly flexible in a constantly changing operating environment, communication with our employees, guests, and ownership. Role model of Evolve Leadership Behaviors, inspirational and motivation leader for a high performing team Good, pro-active, strategic thinker, with the ability to treat the business as if their own while being aware of needs of all stakeholders. Ability to be a driver of all property initiatives-hygiene related, environmental and sustainability. Hands-on approach while empowering leaders with a sense of high trust. Experience in partnering with third-party restaurant operator. Exposure to exclusive resort buyouts while managing a transient market with the ability to create activations and thrive in a high-volume property. People Ability to quickly build rapport with key stakeholders (Owners/Local community leaders/Ko Olina Resort Association). Ability to understand and connect to the Hawaiian culture in all aspects of the employee experience. Model great places to work environment. Ability to create a sustainable culture of learning and development for all employees. Product Ensure Best in Class Luxury Product with a relentless eye for product, service detail and product maintenance. Ensure relationships with Elite Guests, HRG and Preferred Partners are Exceptional – guest connection is essential. Resort Manager must be passionate about driving product innovation and service delivery in a competitive market where all brands are represented. Profit Ability to understand the complexity of an operation that manages a high group market while maintaining a steady leisure market and how to yield to the optimum level. Ability to operate financially from putting yourself in the shoes of the owner and adapt procedures accordingly. Strong business acumen; full understanding of revenue management, market segments, labor and cost controls of all expenses. Demonstrate ability to effectively communicate with owners on hotel financial results or trends. Compensation: $235,000 - $245,000 per year Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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Responsibilities

The Resort Manager is responsible for overseeing the operations of the resort, ensuring exceptional guest experiences while managing renovations and capital projects. They must effectively engage with multiple stakeholders, including owners and the local community, while driving product innovation and service delivery.