JOB SUMMARY

The Resort Manager is responsible for overseeing the daily operations of the resort, ensuring a high level of guest satisfaction while maintaining operational efficiency. This role requires strong leadership skills, a keen understanding of budgeting and financial management, and excellent customer service abilities. The Resort Manager will work closely with department heads to implement policies and procedures that enhance the guest experience and promote a positive work environment.

EXPERIENCE

• Proven experience in hotel or resort management is essential.
• Strong leadership skills with a track record of supervising effectively.
• Experience in budgeting and financial management within a hospitality setting.
• Excellent customer service skills with an emphasis on phone etiquette.
• Bilingual required.
• Bachelor Degree required.
• Familiarity with front desk operations and night audit processes is preferred.
• A passion for hospitality and commitment to providing an exceptional guest experience.
• Excellent communication and customer service skills.
• An understanding of industry trends and best practices.
• Ability to work flexible hours including weekends and holidays.
• Ability to clean quickly and efficiently is a must.
  This position is very seasonal with a heavy workload mostly for 6 months (April-October). It is more intense requiring long hours for 3 months (Memorial Day to Labor Day). The other 6 months of the year are not as vigorous and requires mostly overseeing the property, preparing for the next season, answering emails/phone calls, and managing a few winter bookings.
  Job Types: Full-time, Contract
  Pay: $15.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In perso

• Manage daily operations of the resort, ensuring all departments function smoothly and efficiently.
• Supervise cabin operations, including check-in/check-out processes and night audit procedures.
• Clean cabins as guests check out and make sure they are ready for the next guests to check-in.
• Fill in to clean, manage, run register as needed or when short staffed.
• Manage store inventory and ordering restocking items as necessary.
• Work closely with Mobile Home Park manager to maintain and improve (as needed) Mobile Home Park living.
• Develop and manage budgets, monitor expenses, and implement cost-control measures.
• Provide exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Lead and motivate staff through effective hiring, training, performance evaluations, and ongoing support.
• Ensure compliance with health and safety regulations as well as company policies.
• Foster a welcoming atmosphere for guests by maintaining high standards of cleanliness and service.
• Collaborate with marketing experts and local groups to promote the resort and enhance guest engagement.
• Maintain effective communication with all departments to ensure seamless operations.
• Ensure compliance with laws, regulations, and standards.
• Develop and maintain relationships with vendors and suppliers.
• Communicate regularly with owners, investors, and other stakeholders.
• Create and implement policies and procedures that promote efficiency and guest satisfaction.
• Other tasks, as assigned by management.