Resort Operation Host - Presentation - Z1 at LEGOLAND Parks

Winter Haven, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

14.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Custodial Services, Commercial Cleaning, Attention To Detail, Work Independently, Communication, Collaboration, Flexible Hours, Health And Safety Protocols, Incident Handling, Guest Service, Trash Management, Restroom Upkeep, Sanitizing Surfaces, Opening Routines, Closing Routines, Problem Resolution

Industry

Travel Arrangements

Description

What you'll bring to the team ROLE SUMMARYAs a Resort Operations Host - Presentation member at LEGOLAND Florida Resort, you will play a crucial role in ensuring the cleanliness and overall appearance of the park. Your responsibilities will include maintaining public areas, restrooms, and attractions to provide a safe and enjoyable experience for both our guests and employees. You will work both independently and as part of a team to uphold the highest standards which requires a strong work ethic and attention to detail. KEY RESPONSIBILITIES Zonal Operation:• You will work in a specific zone within the resort, completing different key custodial functions to ensure smooth operations and excellent guest service while promoting company values.• Maintain high standards of cleanliness and presentation across the resort, including trash management and restroom upkeep.• Sweeping, mopping, and vacuuming public areas.• Emptying trash bins and ensuring proper disposal of waste.• Cleaning and sanitizing surfaces, including benches, tables, and handrails.• Regularly cleaning and sanitizing restrooms.• Replenishing supplies such as toilet paper, soap, and paper towels.• Addressing any restroom-related issues promptly.• Providing directions and information for guests when needed.• Responding to guest requests for cleaning or assistance.• Maintaining a friendly and helpful demeanor.• Identifying and reporting any maintenance issues or safety hazards.• Ensuring walkways and public areas are free of obstacles and spills.• Performs opening and closing routines as defined by the operating procedures.• Liaison leadership team to resolve any resort wide guest issues. Health & Safety:• Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements.• Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation. WORK ENVIRONMENT, PHYSICAL DEMANDS• Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.• Exposed to wet and/or humid conditions.• May be exposed to food allergens.• Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests.• Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures.• Hearing sufficient to communicate with individuals in person and via device. Qualifications & Experience EXPERIENCE AND QUALIFICATIONS• Previous experience in custodial services or commercial cleaning is preferred but not required.• Strong attention to detail and ability to work independently with minimal supervision.• Excellent communication and collaboration skills.• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations.• Attendance is a mandatory function of this job. Benefits Pay Range USD $14.00/Hr.

Responsibilities

The Resort Operations Host is responsible for maintaining the cleanliness and appearance of public areas, restrooms, and attractions within a specific resort zone to ensure a safe and enjoyable guest experience. Key duties involve custodial functions like trash management, sweeping, mopping, sanitizing surfaces, and promptly addressing guest requests or maintenance issues.