Resort Operations Director at Westgate Resorts

Park City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operational Excellence, Guest Experience, Financial Performance, Team Management, Customer Service, Revenue Strategy, Budgeting, Forecasting, Problem Solving, Communication, Collaboration, Training, Emergency Management, Engagement, Accountability

Industry

Hospitality

Description

Company DescriptionThe award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.Job DescriptionThe Resort Operations Director plays a critical leadership role in delivering exceptional guest experiences while driving operational excellence and financial performance. Reporting directly to the Resort General Manager, this role oversees all facets of resort operations, ensuring departments operate efficiently, collaboratively, and in alignment with Westgate Resorts’ standards, values, and strategic goals.You lead department heads across operations, foster a culture of engagement and accountability, and ensure the resort’s physical condition, service delivery, and financial performance consistently exceed expectations. This role blends people leadership, guest experience, revenue strategy, and operational oversight, making it ideal for a hospitality leader ready to manage a complex resort environment.At Westgate Resorts, our leaders set the tone. You model our core values of Passion, Integrity, and Work Ethic while creating an environment where team members thrive and guests feel genuinely cared for.What You’ll Do as a Resort Operations Director:Lead and oversee all resort operations, ensuring efficient, guest-focused service deliveryFoster a positive, collaborative culture with strong employee and leadership engagementPartner with department heads to ensure all team members receive proper onboarding, training, and developmentMaintain high standards for the physical appearance and condition of the propertyMonitor and actively support customer service initiatives to enhance guest satisfaction and loyaltyManage demand forecasting, inventory, and operational planning to drive revenueopportunitiesApply strong knowledge of group and transient sales processes, forecasting, and hotel performance metricsPlay a key role in strategic planning, budgeting, and marketing initiativesReview monthly and annual financial results, identifying trends and developing action plansActively resolve guest concerns, ensuring timely follow-up and service recoveryServe as Manager on Duty and lead all on-property emergency situations as neededCollaborate with Concierge and VIP Services to support owner satisfaction and sales initiativesRepresent Westgate Resorts with professionalism in appearance, conduct, and leadership presencePromote and reinforce Westgate and CFI philosophies across the resortLeadership & Supervisory Responsibilities:Provide leadership and direction to Operations Department HeadsInterview, hire, coach, and develop leaders and team membersSet performance expectations, conduct evaluations, and address performance concernsFoster a positive, productive, and compliant work environment aligned with company policies and applicable lawsQualificationsWhat You Will Bring as a Resort Operations Director:Required QualificationsBachelor’s degree from an accredited four-year college or universityMinimum of 1–2 years of experience as a hospitality department head or equivalent leadership roleStrong operational knowledge of front desk, housekeeping, engineering, ownership, and retail operationsProven ability to lead teams, manage multiple priorities, and perform under pressureExcellent communication, leadership, and problem-solving skillsAbility to travel 10% or less, based on business needsFlexibility to work varied schedules, including weekends and holidays as requiredAbility to lead in high-pressure or emergency situationsPreferred QualificationsResort or vacation ownership experienceExperience overseeing large, multi-department hospitality operationsStrong financial acumen, including budgeting and forecastingAdditional InformationWhy Westgate?Comprehensive health benefits – medical, dental and visionPaid Time Off (PTO) – vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunitiesCommunity Involvement Programs Why Westgate?Highly discounted Epic Locals Ski Pass, while supplies last.FREE Ski, Snowboard and Mountain Bike equipment Rentals.FREE garage parking.Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).$2.00 in meals in Team Member Breakroom.Comprehensive health benefits – medical, dental and vision.Paid Time Off (PTO) – vacation, sick, and personal.Paid Holidays.401K with generous company match.Get access to your pay as you need it with our Daily Pay benefit.Wellness Programs.Tuition Assistance.Employee Assistance Program (EAP).Advancement & development opportunities.Community Involvement Programs. Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 78003-WG Park City Resort Spa Career Site Category: Resort Operations

Responsibilities

The Resort Operations Director leads all resort operations, ensuring efficient and guest-focused service delivery while fostering a positive culture. This role also involves managing financial performance and collaborating with department heads to enhance guest satisfaction.