Resort Operations Host -Full Time - Attractions Z2 at LEGOLAND Parks

Winter Haven, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

14.0

Posted On

27 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Safety Procedures, Communication, Collaboration, Problem Solving, Emergency Procedures, Teamwork, Attention to Detail, Math Skills, Stress Management

Industry

Travel Arrangements

Description

What you'll bring to the team ROLE SUMMARYBecome a part of the excitement at LEGOLAND Florida Resort as a Resort Operations Host - Attractions! In this role, you'll be responsible for ensuring the safe and efficient operation of our thrilling rides and attractions. You'll play a key role in creating memorable experiences for our guests by providing excellent customer service and maintaining high safety standards. KEY RESPONSIBILITIES Zonal Operation:• You will work in a specific zone within the resort, ensuring smooth operations and excellent guest service while promoting company values.• After training and clearance, you will maintain attraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences.• Ensure the safety of guests by enforcing attraction rules and restrictions, such as height and weight requirements. Provide clear instructions to guests about safety procedures.• Assist guests in entering and exiting attractions, ensuring they are properly secured before the ride starts. Address any concerns or questions guests may have and provide a positive experience.• Be familiar with emergency procedures in case of an accident or malfunction. Know how to handle situations correctly and where to find emergency equipment.• Performs opening and closing routines as defined by the operating procedures.• Communicate effectively with other operators, supervisors, and resort employees to ensure smooth operations. Follow instructions and work as part of a team.• Liaison leadership team to resolve any resort wide guest issues. Health & Safety:• Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements.• Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation. WORK ENVIRONMENT, PHYSICAL DEMANDS• Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.• Exposed to wet and/or humid conditions.• Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests.• Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures.• Hearing sufficient to communicate with individuals in person and via device. Qualifications & Experience EXPERIENCE AND QUALIFICATIONS• Preferred experience in a guest-facing role such as a commercial or theme park environment.• Excellent communication and collaboration skills.• Ability to achieve certification on rides, in general attractions and safety requirements and park safety as well as basic emergency procedures. • Ability to handle high-stress situations calmly and effectively.• Basic math and computing skills are preferred.• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations. Benefits 🎉 Benefits of Joining Merlin Entertainments! 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Pay Range USD $14.00/Hr.

Responsibilities

The Resort Operations Host is responsible for ensuring the safe and efficient operation of rides and attractions while providing excellent customer service. This includes maintaining attraction efficiency, enforcing safety rules, and assisting guests with their needs.