Resort Operations Host - Zone 3 Experiences at LEGOLAND Water Parks

Winter Haven, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

14.0

Posted On

23 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Teamwork, Communication, Flexibility, Math Skills, Computer Skills, Retail Experience, Hospitality Experience, Positive Attitude, Problem Solving, Safety Awareness, High-Energy Engagement, Customer Interaction, Operational Support, Sales Skills, Event Support

Industry

Travel Arrangements

Description

What you'll bring to the team 🌟 Seasonal Part-Time Resort Ops Host – Experiences LEGOLAND® Florida Resort 🧡 ROLE SUMMARY Love creating magical moments? Obsessed with guest happiness? The Resort Operations Host – Experiences is all about bringing the fun, the smiles, and the WOW to every guest visit! 🎉 In this role, you’ll be cross-trained in multiple areas across the resort—Admissions, Retail, Attractions, and Guest Experiences—making every shift exciting and different. You’ll be on the front lines helping families build unforgettable memories while living our Merlin Values through positive, high-energy guest engagement. If you enjoy variety, teamwork, and making people happy (while surrounded by LEGO® fun!), this is the role for you 🧱✨ Qualifications & Experience 🎢 KEY RESPONSIBILITIES 🏰 Zonal Operations Work across multiple zones throughout the resort, supporting daily operations and delivering outstanding guest service Welcome guests at entrances, scan tickets, manage admissions, and keep guest flow smooth and stress-free Assist guests with retail purchases, handle transactions, restock merchandise, and spot upselling opportunities 🛍️ Support shows, educational programs, and hands-on building experiences by preparing venues and engaging guests Perform opening and closing procedures according to operational guidelines Partner with leadership to help resolve resort-wide guest questions or concerns Jump into different roles as needed—flexibility and teamwork are key to creating amazing guest experiences! 🦺 Health & Safety Follow and support all health & safety procedures to keep guests and teammates safe Respond calmly and professionally to incidents or accidents and suggest safety improvements Thrive in fast-paced, high-energy environments with noise, crowds, and occasional challenges Stay focused under pressure, including during ride delays or guest concerns, to ensure safe and positive operations 🌴 WORK ENVIRONMENT & PHYSICAL DEMANDS Work indoors, outdoors, and in enclosed spaces with changing temperatures Exposure to wet, humid conditions and possible food allergens Regular standing, walking, and moving throughout the resort 🚶‍♂️🚶‍♀️ Visual and hearing ability to read instructions, follow procedures, and communicate clearly with guests and team members ⭐ EXPERIENCE & QUALIFICATIONS Guest-facing experience preferred (theme park, attractions, retail, hospitality, etc.) Friendly, confident communicator who loves working with people 😊 Strong teamwork and collaboration skills Basic math and computer skills preferred Flexible availability—including evenings, weekends, and holidays—to support park operations ✨ Why You’ll Love It Here: A fun, energetic workplace filled with creativity and imagination Variety in your day—no two shifts are the same! Opportunities to learn new skills and work with an awesome team Making magical memories for families every single day 🧱💛 Benefits Pay Range USD $14.00/Hr.

Responsibilities

The Resort Operations Host – Experiences will work across multiple zones to support daily operations and deliver outstanding guest service. Responsibilities include welcoming guests, managing admissions, assisting with retail purchases, and supporting shows and educational programs.