As Resort Safety Shift Manager you will be directly leading a team of Resort Safety (Security) Team Members for a large, complex holiday destination.
Carrying out tasks on shift to ensure that the allocation of team is complete to ensure the maximum positive impact on guest experience in our venues, build and develop a positive relationship with the guests.
You will support the team members during the shift to ensure that their workload is manageable, giving support when necessary and feeding back to Resort Safety Managers the areas of improvement, reviewing guest feedback supplied to them to understand areas in which our guests would value improvement.
You will carry out individual team member appraisals and coach and support the team during tasks to ensure we have a highly trained and fulfilled team. Your role ensures compliance with relevant legislation, company Fire, SIA, Licensing and health & safety policies within your area of responsibility and help others to challenge themselves to innovate in any areas that will help the results of the business.
You will also drive team selection, recruitment, and retention with an emphasis on wellbeing.
As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
This role will predominantly be night working (with occasional daytime working to meet business needs – such as training, recruitment etc.).
This role covers a 5-day working week over 7 days, so flexibility is very important.