Resort Services Operator at Westgate Resorts

Kissimmee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

15.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Handling, Information Accuracy, Service Standards, Communication Skills, Call Routing, Report Production, Wake-up Calls, Mail/Package Handling, Desktop Software Applications, Telephone Directory Use, Quality Assurance Monitoring, Standardized Greeting, Call Protocols, Reading, Writing, Speaking English

Industry

Hospitality

Description

Company Description Pay Rate: $15/hour - If you're looking for a more flexible way to get paid, we have DailyPay available. Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description In this role, you’ll handle and route calls, assist guests and team members with accurate information, and ensure service standards are consistently met while supporting daily communication across departments. As a Resort Services Operator, you will: • Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greeting, and call handling protocols. Maintains standards as outlined by management on service, delivery, and quality of call content. Answers, screens, and routes calls including inbound and internal calls. Produces reports on request of call detail by department, extension, group, or location. Supply information to callers and records messages. Maintain necessary automated systems and manual processes to insure delivery of wake-up calls. Placement of wake-up calls. Make nightly courtesy calls as directed. Receive, log, and secure all guest & internal mail/packages/faxes. Maintains and shares information on business changes with co-workers. Utilizes desktop software applications to provide service support for call volume at each specific location. This will include the on-line telephone directory. Other duties as assigned. To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic Qualifications Able to work weekends and holidays Able to work PM shift (ex: 3-11pm) Experience in hospitality (preferred). 2 years of relevant telephone experience in the customer service area. Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 45803-WG VacationVillas Resort Career Site Category: Resort Operations Compensation: USD 15 - USD 15 - hourly

Responsibilities

This role involves consistently meeting departmental standards by accurately handling, screening, and routing inbound and internal calls while providing necessary information to guests and team members. Key duties include producing call detail reports, maintaining automated systems for wake-up calls, making courtesy calls, and securing all incoming mail and packages.