COMPANY BIO

At Quinte Health, our four hospitals unite under the core values of Imagine It’s You, Value Everyone, We All Make a Difference, and Stronger Together. We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most.
Located in scenic Quinte West, along the stunning Bay of Quinte, Trenton Memorial Hospital (TMH) serves a vibrant community rich in outdoor adventures, festivals, and family-friendly activities. As the regional hub for ophthalmology, we offer 24/7 emergency care, acute inpatient services, day surgeries, and a full range of outpatient diagnostics and specialty clinics.
At TMH, our dedicated team of healthcare professionals treats patients like family, delivering exceptional care with skill, compassion, and unwavering loyalty. Join us and be part of something truly special!

POSITION SUMMARY

The incumbent provides front-line communication and clerical support for both internal and external stakeholders. This role is responsible for answering and directing calls, dispatching service requests, and addressing customer inquiries in a timely and professional manner. The position also monitors alarm systems, responds to emergency codes, troubleshoots basic telecommunications issues, and performs a variety of clerical tasks to support departmental operations. Proficiency with Microsoft Office and familiarity with telecommunications and network systems are essential. The role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

• Answers telephone and or console, takes messages, screens and re-routes calls for both internal and external customers.
• Dispatches tasks utilizing computer software.
• Resolves service problems to customer’s satisfaction.
• Monitors alarm panels and initiates response to codes and alarms
• Trouble shoots pager and telephone handling questions.
• Attends all dept./hospital in-service orientation and other meetings as required.
• Competence with telecommunications and network technology.
• Performs other clerical functions
• Performs other duties as assigned.