RESOURCE CONSULTANT

Palco is a visionary company pioneering an emerging health-care movement that empowers people with disabilities and those aging to live independent and quality lives. Made possible by our amazing team, Palco provides technology and financial services to aid individuals and their families to thrive in their home and communities. Partnered with government agencies and fortune 500 managed care organizations across the country, we are dedicated to creating exceptional outcomes for our clients and the millions of people that count on them. We are a highly organized company that offers flexible working hours, a solid work/life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make long-lasting impact on the lives of people every day.
A Resource Consultant is similar to a case manager and is someone who guides, mentors, teaches, and supports individuals, the elderly and individuals with disabilities, who choose to self-direct Personal Options services through the West Virginia waiver programs. The Personal Options services within the West Virginia waiver programs provide an alternative to institutional care for Medicaid participants by allowing them to age in place and receive personal care, home and community-based services in their own home. Palco Resource Consultants play a critical case management role because they are responsible for evaluating participant success, re-teaching when the participant is having difficulty with program elements or making professional decisions, and documenting all interactions with each participant on their caseload.

EDUCATION AND QUALIFICATIONS

• A minimum of three years of experience working with the public is required.
• Experience as a patient navigator, community connector, community health worker, lay health advisor, health educator, or case manager preferred.
• High School Diploma or equivalent required.
• Proof of COVID vaccination required
• Travel is required.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

• Meet with participants in their homes at least every six (6) months, in accordance with established timelines.
• Demonstrate expertise of the Personal Options services program, applicable West Virginia waiver programs, and Palco policies.
• Educate and mentor participants and/or their designated representative on their rights, responsibilities, and risks in the program;
• Monitor and evaluate participants or their designated representative on their ability to participate in the program.
• Assist members and representatives, as appropriate, in developing and implementing their initial service/spending plan and subsequent updates.
• Monitor service/spending plan utilization.
• Report and respond to all member/representative complaints and grievances regarding FMS and Resource Consulting services.
• Act as a mandatory reporter and report and respond to all required incidents, including, but not limited to, any allegations of reports of suspected abuse, neglect, and exploitation.
• Use a person-centered approach in all interactions with participants.
• Thoroughly and accurately document visits with participants on a company-issued laptop using professional and detailed language.
• Log events and run reports electronically.
• Perform required administrative tasks daily to include calling to schedule and/or confirm upcoming visits and responding to company emails and calls.
• Follow operational procedures as defined by Palco.
• Participate in shadowing opportunities with new resource consultants as requested and attend and participate in periodic training sessions as required by Palco.
• Distribute new information to participants on your caseload in a timely manner.
• Display care in use of company equipment and data in accordance with company policies, including HIPPA privacy practices.