WHO ARE COOLR?

We’re an independent social media agency and team of creatives, social experts, content publishers and change makers.
Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Samsung (to name drop a few) our aim is to be the biggest social agency in the world.
With 70% growth last year the agency is growing at a rapid rate but we’re only just getting started… In 2025 we have ambitious plans for our agency and to truly become the stand-out social agency in the UK, the US and beyond.
We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.

AS A RESOURCE MANAGER, YOU WILL PLAY A KEY ROLE IN ENSURING SEAMLESS COMMUNICATION AND COLLABORATION BETWEEN VARIOUS TEAMS, INCLUDING STRATEGY, CREATIVE, LABS, DESIGN AND EDIT TEAMS. REPORTING TO OUR RESOURCING LEAD, YOUR PRIMARY RESPONSIBILITY IS TO PLAN, ALLOCATE, AND SCHEDULE RESOURCES ACROSS MULTIPLE DISCIPLINES, ENSURING EVERY PROJECT HAS THE RESOURCE IT NEEDS, WHEN ITS NEEDS IT.

The job

• Collaborate with team leads to manage bookings and cast resources effectively, ensuring appropriate utilisation of both senior and junior talent.
• Build and maintain strong relationships with client services and producer teams.
• Effectively communicate to overcome challenges and provide creative solutions.
• Organise and manage project schedules with precision and discipline. Ensure productive (our agency scheduling tool) is kept up to date and relevant
• Review the schedule to assess resource bookings and prevent unnecessary downtime or excess freelance costs.
• Proactively plan for peak periods, addressing resource challenges by optimising internal and external resources.
• Maintain an understanding of business priorities and profitability
• Work closely with the new business team to plan resources for the new business pipeline
• Manage team holidays and capacity and ensure all time out of the office is tracked in productive
• Monitor team profitability, manage freelance budgets, and ensure timely completion of timesheets.
• Maintain a pulse on the freelance market, building relationships with talents across various skillsets.