WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

JOB PURPOSE

We’re looking for a strategic and experienced Resource Manager to lead capacity planning and resourcing for our Experience & Engineering team across the Germany and Switzerland markets. This role is essential in ensuring efficient resource allocation, optimizing utilization, and aligning with business growth in a fast-paced digital environment.
You’ll be responsible for matching the right talent to the right projects—balancing team skills, availability, and project needs to deliver high-quality work, on time and on budget. This includes managing billable headcount, supporting dynamic staffing needs, and planning ahead with the Commercial team to align with the business pipeline.
A strong understanding of digital project delivery (e.g., websites, e-commerce, mobile apps) and the roles involved—such as UX/UI Design, Full-Stack and Software Development, Data Engineering, DevOps, QA, AI, and Experience Strategy—is key.
We’re looking for someone with excellent people skills, an analytical mindset, and a proactive approach to team planning—someone who can help us operate with agility, elevate our talent, and support impactful client work.
At DEPT®, you’ll work in a creative, fast-moving environment alongside brilliant minds, for a wide range of global clients. We value curiosity, growth, and a drive to make a positive impact.

KEY RESPONSIBILITIES

• Resource Optimization: Identify and evaluate capacity constraints and opportunities within the organization (bandwidth and burnout), making data-driven recommendations for resource allocations, nearshoring, and utilization optimization.
• Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment.
• Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements.
• Risk Mitigation: Proactively identify potential risks and challenges in the resourcing plan and develop strategies to mitigate them.
• Cross-Functional Collaboration: Work closely with various departments, including account management, creative teams, operations, and sales, to ensure alignment between Capacity Planning (Resource Management) and client satisfaction.
• Conflict Resolution: Act as a mediator in resource conflicts, prioritization challenges, or overlapping project demands, ensuring equitable distribution of resources.
• Performance Monitoring: Track key metrics and provide regular reports to local, regional and global leadership on resource utilization, bench capacity, and nearshore and freelance ratios.
• Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting.