Canon UK are looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development.
Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…
This is an exciting opportunity to join a global organization as a Resource planner responsible for the day-to-day planning of the UK Production Engineers.

• Dynamically assess resource requirements and allocate resource effectively to meet operational demands and maximise productivity.
• Escalates problem calls, missed SLAs or reporting issues as defined in the procedures.
• Identify & escalate utilisation issues to Service Management to ensure early identification of resource issues to prevent customer disruption.
• Proactively communicate with customers, providing timely updates on the status of their requests and appropriate to the customer type
• Ensure optimal system functionality and resource utilisation by meticulously ensuring housekeeping tasks are completed.
• Ability to triage and identify best fit for allocation of incident to next resolver step.
• Proactive planning of maintenance, modifications, ORS/eMaintenance connections, firmware updates and related activities
• Work closely with teams across the organisation to align operational strategies with business objectives and foster a culture of collaboration and continuous improvement.
• Carries outcall dispatch and book off when required and corrects mistakes in visit reporting, ensuring the integrity of the data.
• Identify opportunities for improvement and implement practical solutions that drive tangible results