Posted: 17/07/2025
Closing Date: 31/07/2025
Job Type: Fixed Term
Location: Brisbane
Job Category: Banking and Financial Services,Call Centre and Customer Service,Insurance & Superannuation

We’re looking for a proactive and detail-oriented Resource Planner to administer our Genesys Cloud platform, support intraday workforce management and contact centre planning to help deliver an exceptional customer experience.
Reporting to the Forecasting and Resource Planning Specialist, this role is responsible for ensuring the stability of telephony operations, ensuring the right staffing levels and capabilities are in place to meet customer demand across CSC’s frontline teams. The Resource Planner actively monitors real-time performance, adjusts schedules as needed, and provides accurate short- and long-term forecasting to support business needs.
Please note: CSC is open to applications across Australia with an established home office.