Resource Planner (Job Number: 25000175)
Description
Are you passionate about workforce planning and driving operational excellence? Join RACQ as a Resource Planner and play a key role in supporting our roadside assistance operations through strategic scheduling and resource optimisation.

Key Responsibilities:

• Develop and manage resource schedules to meet service level targets and operational demands.
• Collaborate with internal stakeholders to deliver effective planning solutions aligned with business objectives.
• Maintain and enhance workforce planning frameworks to support continuous improvement.
• Identify opportunities for efficiency and service level improvements.

About you:

• 1–3 years of experience in workforce/resource planning or a related operational role.
• Strong proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Excellent communication, negotiation, and presentation skills.
• Detail-oriented with strong analytical and problem-solving capabilities.
• Ability to work collaboratively in a fast-paced, dynamic environment.

Why join RACQ?
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.
RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

• Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:
• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
• A range of flexible working and leave options, parental leave of 16 weeks , purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
• Invest in your development with in-house development programs and access to an extensive digital learning platform.

You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits
Ready to apply to do good stuff daily?
Questions or require any adjustments? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process
Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at HR@racq.com.au.
Work Locations
Eight Mile Plains 2649 Logan Road Eight Mile Plains 411

• Develop and manage resource schedules to meet service level targets and operational demands.
• Collaborate with internal stakeholders to deliver effective planning solutions aligned with business objectives.
• Maintain and enhance workforce planning frameworks to support continuous improvement.
• Identify opportunities for efficiency and service level improvements