Resource Planner at Racq

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Resource Scheduling, Resource Optimisation, Workforce Management System Maintenance, Data Entry, Scheduling Parameter Maintenance, Scenario Maintenance, User Management, Product Capability Knowledge, Ad-hoc Scheduling Creation, Analysis, Continuous Improvement, Communication, Negotiation, Presentation, Problem Solving, Interpersonal Skills

Industry

Financial Services

Description

About the role As our Resource Planner you will be able to ensure optimal scheduling of resources at met, to assist key stakeholders to achieve and exceed critical service level benchmarks to ensure our members receive a superior service. Reporting to the Manager Resource Planning & Resource Optimisation and based in Brisbane South, the Workforce Planner is responsible for optimising frontline scheduling practices across the RACQ Group. Working in a small, cross functional team, this full-time role will see you play a pivotal role in the division’s success during a period of exciting transformational change within RACQ. Key responsibilities; Identification of continuous improvement opportunities for the resource planning process. Participation in the rotation of portfolios between peers to ensure business continuity. Maintenance of the workforce management system including data entry, scheduling parameter and scenario maintenance. Provision of user management and general product capability knowledge to the business. Participation in ad-hoc scheduling creation and analyses for the business. About you; 1-3 years’ experience as a Workforce Planner/consultant or scheduler Proficient in Microsoft Office Skills (Excel, Word and PowerPoint). Experience in a customer service environment. Demonstrated ability to implement continual improvements. Excellent communication, negotiation and presentation skills which deliver results for the business. Proven ability to respond quickly and decisively to business requirements. Ability to influence a diverse group of Stakeholders. High degree of accuracy and attention to detail. Excellent verbal and written communication skills. Demonstrated high level of interpersonal skills for negotiating conflicting priorities Demonstrated ability to solve routine problems and to apply initiative to unusual/unknown situations. Why join RACQ? It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development. By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance. At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying. What we offer you: Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include: Financial benefits and discounts on a range of banking, assistance and insurance products Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest. A range of flexible working and leave options, parental leave of 16 weeks , purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave. Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP). Invest in your development with in-house development programs and access to an extensive digital learning platform. You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits Ready to apply to do good stuff daily? Questions or require any adjustments? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at HR@racq.com.au.

Responsibilities

The Resource Planner ensures optimal scheduling of resources to help key stakeholders achieve critical service level benchmarks and deliver superior service to members. Responsibilities include maintaining the workforce management system, providing product knowledge, and participating in ad-hoc scheduling creation and analysis.