Business Unit: Customer Service & Operations
Salary Range: £45,600 – 57,000 per annum DOE + red-hot benefits
Location: UK Remote
Contract Type: Permanent

OUR TEAM

An amazing opportunity for someone to join our growing Customer Transformation & Operations – Resource Planning team, primarily specialising in leading a team of planners in the production of accurate Strategic and Capacity forecasting of demand across the Operations function. Responsible for leading a team to create accurate forecasting of FTE requirements to service projected demand within agreed Service Levels. If you are a self-motivated, enthusiastic and effective leader ready to make a real difference to a successful and go-getting team then we are looking for you!
The successful candidate will focus on a variety of Customer Service KPI’s and support the Leadership team in achieving business objectives. You’ll work with our key stakeholders to understand and demonstrate resource requirements and costs against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies. You’ll play a significant role in leading the team to help the business deliver against their Commercial plans, customer service, and cost ambitions.

• Lead an effective, efficient and motivated team of Planning Analysts.
• Manage and control risks identified as part of the Risk management framework.
• Create, maintain and present demand and resource plans to key leadership stakeholders to facilitate business decision making and identify key risks and opportunities.
• Collaborate with senior management across CT&O and the wider business, technical stakeholders in Customer Value, Strategy, Risk, Marketing, Finance, Commercial, and GBI.
• Chair meetings with key stakeholders, providing good quality and thought-provoking material that ensures we have the right people in the right place at the right time.
• Understanding the financial services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape.