RESOURCE PLANNING OPERATIONS ASSOCIATE (JP23247 & JP23248)

Austin, TX-78759
6 months
Hybrid role (3 days onsite per week)
Working Hours: FT
Overtime Estimate: None

Pre-Screening Questions:

• Can you tell me about your experience with Workday HCM? Specifically, how many years have you worked with it, and what types of tasks have you handled? We’re primarily looking for candidates with 1–3 years of experience, focused on core functionality rather than reporting.
• Can you describe your experience using the ServiceNow ticketing system, particularly with tasks like retrieving, opening, and closing tickets? Approximately how many years have you worked with it
• Can you share an example of a time when you had to work with a sense of urgency or meet a tight deadline? How did you handle it?

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JOB DESCRIPTION

Do you have a passion for resource planning operations that enable teams to excel? We are looking for a Resource Planning Operations Associate to join our Global Workforce Planning and Analytics team supporting the pre-recruitment phase enabling a successful hiring experience at the client. In this role, you will be the first point-of-contact to our hiring managers to assist them with updating position attributes, creating job requisitions, modifying/editing job descriptions, and verifying companywide compliance guidelines are followed. This position will play a critical role in enabling the business to effectively hire against workforce plan, as well as providing support to the recruiters with requisition edits and assignments. This role will report into the Global Workforce Planning and Analytics team.

BASIC QUALIFICATIONS

• Minimum of 6 months of work experience or a Bachelor’s Degree

PREFERRED QUALIFICATIONS

• 2 or more years of work experience with experience in a talent acquisition function, HR operations, workforce planning, or as an active partner in hiring
• Ability to communicate clearly and effectively with an authentic style to provide best-in-class service to our hiring managers and recruiting teams
• Experience collaborating with teams at all levels
• Proficient working knowledge of general Human Resources
• A team player who is willing to roll-up sleeves, be agile and always assist other team members
• Can work independently and comfortable operating in ambiguity and in a fast-paced dynamic environment
• Excellent execution skills with the ability to think ahead and prioritize work accordingly
• Experience with Workday and SmartRecruiters (or similar HCM and ATS tools)
  

  TB_E

• Provide high touch engagement with hiring managers, workforce planners and the extended TA team
• Partner with the centralized Workforce Planning team to ensure alignment on the approved hiring demand
• Consult and advise hiring managers on job descriptions to ensure the job description have inclusive language and are compliant
• Act as the operational liaison between an approved position and the initiation of the recruiting process
• Manage and maintain data accuracy between position details and job requisition details
• Serve as the operations lead by triaging questions and inquiries on the hiring process and the status of workforce plans
• Be a team champion on facilitation and enhancements to the global processes
• Partner with team members from around the globe to develop a consistent, global, scalable process
• Maintain and update relevant data in client’s proprietary recruiting systems and support on preparing information for leadership review
• Provide guidance on recruiting process, tools, and resources
• Have a schedule that allows flexibility to support global partners in region
  This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
  Qualifications