Resource Specialist at Senior Services of Southeastern Virginia

Norfolk, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Needs Assessment, Patient Advocacy, Active Listening, Interviewing, Microsoft Office, HIPAA Compliance, Professional Judgment, Interpersonal Communication, Resource Coordination, Time Management, Research

Industry

Individual and Family Services

Description

Description GENERAL DESCRIPTION OF WORK The Resource Specialist practices a person centered approach to provide information, assistance, and referral to individuals with disabilities, older adults, and caregivers seeking options and resources. Duties are performed primarily telephonically or via the computer, though occasional contacts may be face-to-face in the office. Uses web based systems to document and track outcomes. Reports directly to Community Services Manager. TYPICAL TASKS Counsels about options in the context of the individual’s needs, preferences, values, and circumstances. Assesses needs, refers, links, follows up, and advocates on clients’ behalf to obtain community resources, as needed. Collaborates with other agencies, health care providers, and community resources to facilitate referrals, as well as to build and maintain professional relationships. Uses web based systems for timely case related documentation, tracking outcomes and data. Plans, prioritizes, and schedules work activities according to urgency of situation, workload, and applicable deadlines. Conducts research to continually identify new resource options. Maintains up to date paper and electronic files on resource information. Educates coworkers and the public on resources and programs available for older adults and individuals with disabilities. Performs additional tasks as required. Requirements KNOWLEDGE, SKILLS AND ABILITIES Knowledge of the disability and aging services systems, including long-term support options; consumer-directed services and supports; Medicaid, Medicare, and other benefits. Knowledge of a wide variety of community resources. Skill in empowering, encouraging, and guiding patients and/or caregivers. Skill in active listening, interviewing, and assessing needs. Excellent verbal and written communication skills. Knowledge of HIPAA and ethical standards. Proficient in use of Microsoft Office and use of web based software programs. Excellent organizational and planning skills to efficiently manage time and meet deadlines. Ability to be flexible and adapt to change. Ability to practice good professional judgment and work independently Ability to form rapport with other professionals, patients, and caregivers. EDUCATION AND EXPERIENCE Requires a Bachelor’s degree in human services or RN with experience in community based services. Must possess a valid driver’s license, auto insurance, good driving record, and acceptable criminal background check. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.

Responsibilities

The Resource Specialist provides person-centered information, assistance, and referrals to individuals with disabilities and older adults. They collaborate with healthcare providers and community agencies to link clients with necessary resources and document outcomes using web-based systems.