Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
This position provides support and case management, as well as implements programming, for The Women’s’ Shelter and Women’s Transitional Housing residents.
Accountabilities:

1. Resident Support/Case Management:

• Welcomes and orients residents to program and services.
• Engages with community support services to determine appropriateness of referral from the perspective of the individual’s need and resource referral criteria.
• Conducts resident intake interviews, assessments, and completes follow-up tasks, as determined
• Responds to community and resident inquiries, providing suggestions/information on appropriate resources and referrals (e.g., funding for housing)
• Provides resident support through several different channels/strategies based on resident needs.
• Signs agreements with residents regarding behaviour concerns, and occupancy fees arrears, as determined by program guidelines
• Provides emergency/crisis intervention and responds accordingly (may involve conflict resolution.)
• Works collaboratively with community agencies to resolve resident concerns.
• Assesses and work with residents to develop SMART goals; participates in resident meetings and progress reviews.
• Researches, creates, and presents information on programs and workshops.
• Attends community agency meetings and workshops, as approved by the Manager
• May pack up and lift resident belongings.
• May facilitate approved groups sessions with residents.

1. Administrative:

• Enters and maintains data base, resident case notes, and other resident records as required, hard or soft copy as required (e.g., referrals, appointments, meetings, etc.); may extract data from database for statistical purposes
• Supports team members in upholding best practices and service to residents and shares learnings and findings.
• Completes designated reporting requirements (including month ends, statistics, learning summaries)
• Completes paperwork as/when required (incident reports, communication book, etc.)
• Performs administrative tasks (i.e., filing, photocopying, email, etc.) that support program objectives and/or as delegated by supervisor
• Attends and participates in meetings/events/committees (internal and external) as required.
• Gathers, shares, and maintains up to date resource information in determined format.
• Supports, orients, and trains volunteers and students as required.
• Reviews information and forms to ensure information is correct and relevant.
• Participates in annual program planning
• May be required to take/prepare meeting minutes

1. Program Support

• May research, develop, adapt, and facilitate learning/skill building/educational functions including lesson plans, evaluations to meet resident needs (may involve recruitment of outside agencies.)
• May be required to assist with set-up/tear-down of projects, workshops, etc.
• May be required to assist with coordination of donations and supplies.
• May provide support for other position tasks.
• May evaluate programs and services for quality improvement.
• Performs other related duties as assigned.

Please refer the Job description for details