Description:
MERIT CRO, Inc. is a global clinical trial endpoint expert specializing in multiple therapeutic areas. We’re committed to making a difference and are seeking talented people to join our team. Collaboration and customer focus are at the core of everything we do. We value diversity and are interested in people with drive, dedication, and creative problem-solving skills. We offer flexible schedules and remote opportunities.
Respiratory Accounts Specialist will contribute to the CPM team’s daily activities and assists in executing sales initiatives to meet organizational objectives. Maintains good customer relations, pursues new business opportunities, and performs account management duties. Responsible for identifying new customer leads, prospect outreach, and converting leads to sales with business travel as needed. Schedules and conducts intro calls/capabilities presentations to prospective customers. Success in this position requires a proactive mindset, the ability to work independently, and a passion for driving results. Assists in implementing new ideas to promote Company products and services effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.)

• Demonstrates thorough knowledge and understanding of all Company products and services to meet the mission and goals of the enterprise. Establishes and maintains routine communication with the Partnership Management team. Assists in planning and coordinating customer sales activities with the team.
• Develops and maintains a positive Company image and positive relations with integrity between the Company and key customers.
• Generates customer leads, develops referrals, and makes contacts to potential clients via multiple sources. Responds quickly to all leads identified as potential sales opportunities.
• Delivers timely and attentive customer service by addressing inquiries and concerns promptly to ensure a high level of customer satisfaction and retention.
• Utilize strong sales reporting skills by maintaining accurate records of sales activities, customer interactions, and market feedback within the CRM. Prepare and submit regular sales reports to the CPM management team.
• Assists in researching, analyzing, and communicating the technological, demographic, financial, regulatory, and competitive factors that affect the sales strategies to strategic accounts.
• Participates in promotional activities that meet the goals of the enterprise (e.g. may attend trade shows, seminars, and other promotional activities).
• Assists in the preparation and development of responses to requests for proposals (RFPs) and while maintaining the required follow-through on outstanding quotes and proposals for potential sponsor clients.
• Practices and responds with commitment and sensitivity toward satisfying the needs of internal teams and external customers. Daily performance reflects dedication to quality and continuous advancement.
• Evaluates situations objectively and demonstrates the ability to make timely decisions intended to have a positive effect on work performance.
• Organizes and prioritizes work assignments and tasks so they’re completed on time with the ability to anticipate problem areas in advance. Applies creative approaches and ideas to problem solving efforts, maximizing effective use of appropriate resources.
• Demonstrates flexibility in approach and ideas, responds positively and supports changes in procedures, process, technology, responsibility and assignments.
• Maintains cooperative and productive working relationships and communications with all employees, participating effectively as a team member. Encourages and assists others in self-improvement.
• Demonstrates a commitment to maintain safe, clean and orderly work area. Promotes and follows safety regulations and actively contributes to work safely.
• Provides professional presentations and contributions to any corporate contact during off-site interactions.
• Performs other duties as assigned.

Requirements:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• A Life Science/ Business bachelor’s or a master’s Degree
• 1-2 years of prior relevant experience with clinical trials, a plus
• Relevant experience with a Contract Research Organization, a plus
• Strong interest/knowledge in the respiratory field
• An ability to cultivate and maintain effective internal and external relationships.

Other Skills and Abilities:

• Knowledge of respiratory, pharma or CRO space, a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management abilities.
• Willingness to travel up to 50% within the designated territory.

Licenses or Certifications Required:
Successful completion of a sales training program within 3 months of hire.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands; to touch, finger and grasp, handle or feel, with repetitive motions, and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms, stoop, crouch, kneel and climb. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Demonstrates thorough knowledge and understanding of all Company products and services to meet the mission and goals of the enterprise. Establishes and maintains routine communication with the Partnership Management team. Assists in planning and coordinating customer sales activities with the team.
• Develops and maintains a positive Company image and positive relations with integrity between the Company and key customers.
• Generates customer leads, develops referrals, and makes contacts to potential clients via multiple sources. Responds quickly to all leads identified as potential sales opportunities.
• Delivers timely and attentive customer service by addressing inquiries and concerns promptly to ensure a high level of customer satisfaction and retention.
• Utilize strong sales reporting skills by maintaining accurate records of sales activities, customer interactions, and market feedback within the CRM. Prepare and submit regular sales reports to the CPM management team.
• Assists in researching, analyzing, and communicating the technological, demographic, financial, regulatory, and competitive factors that affect the sales strategies to strategic accounts.
• Participates in promotional activities that meet the goals of the enterprise (e.g. may attend trade shows, seminars, and other promotional activities).
• Assists in the preparation and development of responses to requests for proposals (RFPs) and while maintaining the required follow-through on outstanding quotes and proposals for potential sponsor clients.
• Practices and responds with commitment and sensitivity toward satisfying the needs of internal teams and external customers. Daily performance reflects dedication to quality and continuous advancement.
• Evaluates situations objectively and demonstrates the ability to make timely decisions intended to have a positive effect on work performance.
• Organizes and prioritizes work assignments and tasks so they’re completed on time with the ability to anticipate problem areas in advance. Applies creative approaches and ideas to problem solving efforts, maximizing effective use of appropriate resources.
• Demonstrates flexibility in approach and ideas, responds positively and supports changes in procedures, process, technology, responsibility and assignments.
• Maintains cooperative and productive working relationships and communications with all employees, participating effectively as a team member. Encourages and assists others in self-improvement.
• Demonstrates a commitment to maintain safe, clean and orderly work area. Promotes and follows safety regulations and actively contributes to work safely.
• Provides professional presentations and contributions to any corporate contact during off-site interactions.
• Performs other duties as assigned