Respiratory products specialist & Technical Trainer at MSA, The Safety Company

Châtillon-sur-Chalaronne, Auvergne-Rhône-Alpes, France -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PPE Maintenance, Technical Training, Technical Support, Database Analysis, Pneumatic Technologies, Customer Relationship Management, Compliance Auditing, Software Upgrades, Preventative Maintenance, English Proficiency, Network Administration, Server Management, Pre-sales Support, Post-sales Support, Knowledge Base Development

Industry

Public Safety

Description

Overview Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role. Responsibilities The respiratory products specialist is our local expert for all breathing protection products and related topics – which includes connected products and associated software's (Firegrid). He/she trains our Authorized Service Partners (ASPs), Customers and inside teams (Technicians, Sales) on PG01 and provides them with technical support. He/she performs a broad range of services both in the workshop and at Customers’ locations on this range of products, in cooperation with the PG01 Smartcheck specialist and our Connected solutions specialist. Training Attends the European or global PG01 “TtT” training sessions • Builds the PG01 training modules in cooperation with the European S&S Training Manager • Schedules training sessions based on: Customer demand + monitoring of the ASP certification file • Organizes the sessions (rooms, accommodation for trainees etc) • Actively cooperates with the admin team to provide them with the necessary data regarding training sessions administration: dates, names, content, times, quotations, conventions, passed tests, satisfaction evaluation, completion of the session, invoicing etc. • Provides the training courses to Customers – including ASPs - in Châtillon - potentially at the • Customer’s location • Provides training courses to MSA technicians & Sales reps if needed Technical Expertise and Support • Builds the “knowledge database” of S&S in his area of responsibility in cooperation with PLMs, Marketing, R&E, Quality, etc… • Gets or defines preventative maintenance programs on PG01 products • Gets or defines maintenance procedures in relation to factories (check lists, tooling etc) • Provides technical support to Customers / ASPs (potentially to MSA Sales reps & technicians) by phone, video call or even on site. • Helps Customers/partners to investigate / fix issues on their installed base. • Audits ASPs on their PG01 service activities – potentially helps on other PGs: technicity, tooling&equipment, processes, commercial offering, quality of services etc • Provides market and customer insights to support product improvement. • Supports Sales teams during pre-sales (assists in tenders, participate in Customer meetings, presentations…) and post-sales activities. Test Benches/Connected Products • Coordinates the onboarding process of Customers onto Firegrid • Participates in setting up the connected solutions at Customers’ locations (in cooperation with the Smartcheck specialist when needed) • Provides software upgrades, databases transfers etc at Customers’ locations • Trains Customers to Firegrid • Provides remote services: data analysis, reports etc depending on SLAs with Customers. Additional Responsibilities • Provides regular services on products returned by our Customers • Manages and maintains the “demo pool” for Sales reps / tenders etc • Performs specific investigations on Customer issues • Helps handling Quality recalls - Supports Complex Warranty issues Qualifications Experience (required): · 1 - 5 years in PPE maintenance · 2 - English: B2 · 3 - IT: connected equipment, servers, networks, database analysis · 4 - Safety, compliance, conformity, traceability culture/background · 5 - PPE regulation / standards Experience (preferred): · 1 - Trainer / coach / teacher; excellent communication and training skills · 2 - Customer-facing activities + Customer mindset · 3 - Pneumatic technologies Education (required): · 1 - Bachelor’s degree in technical, engineering or related field (BTS, DUT/BUT) Education (preferred): · 1 – Travel: Estimated 30% #LI-RD1 #LI-Remote

Responsibilities

The specialist serves as the local expert for respiratory protection products, providing technical training and support to partners, customers, and internal teams. Responsibilities include managing connected solutions like Firegrid, performing product services, and auditing service partners.