ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

NIGHT MANAGER

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

WHAT YOU WILL DO:

• Ensure seamless service continuity between day and night shifts.
• Guarantee the safety of guests, staff, and hotel property.
• Handle unexpected situations across departments with professionalism.
• Personally welcome VIP guests with care and attention.
• Apply end-of-day procedures and perform system closures accurately.
• Oversee front desk, concierge, reservations, and other guest service functions.
• Address guest complaints promptly and provide appropriate solutions.
• Maintain an active presence in the lobby to monitor smooth operations.
• Coordinate with all departments to ensure guest satisfaction.
• Review arrivals and ensure special requests and group needs are met.
• Uphold financial and credit procedures and promote best practices.
• Foster a collaborative, healthy work environment aligned with Four Seasons values.