ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

GROUP SALES MANAGER – CANADIAN AND AMERICAN MARKETS

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

ABOUT THE ROLE:

The Group Sales Manager for the Canadian and U.S. markets develops and manages the segment to achieve the hotel’s revenue and profit goals. He/She is responsible for prospecting, negotiating, and closing contracts while maintaining strong relationships with key clients and partners. In collaboration with various departments, he/she ensures the smooth execution of reservations and delivers an exceptional client experience at Four Seasons Montreal.

WHAT YOU WILL DO:

• Develop and manage the group segment in order to achieve sales and profit targets.
• Conduct prospecting calls, regular follow-ups, and marketing efforts in assigned regions.
• Travel, including internationally, to solicit and secure contracts.
• Negotiate with clients to maximize revenue and profits while meeting their needs.
• Collaborate with revenue management to sell at the right price and the right time.
• Create and maintain files for groups with high overnight potential.
• Organize and lead hotel site inspections with meeting planners.
• Promote the hotel’s image, generate additional business, and refer clients to other hotels within the group.
• Represent the hotel at sales meetings, trade shows, and industry events.
• Ensure the smooth execution of group reservations and arrivals.
• Participate in the development and execution of projects to increase sales activity.
• Maintain an in-depth knowledge of the local competitive market and partner programs (Preferred Partner, Virtuoso, etc.).
• Manage daily requests (calls, emails), ensure file follow-ups in one’s absence, and support colleagues when unavailable.
• Work closely with all departments, resolve complaints, maintain confidentiality, and carry out any related tasks.