ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

INFORMATION TECHNOLOGY MANAGER

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

ABOUT THE ROLE:

The IT Manager helps the Director of IT to provide a high level of operational readiness and stability for both the standard network and industry-specific technology. The IT Manager ensures that key systems are available twenty-four (24) hours a day; and maintaining procedures for the use and knowledge of equipment for all systems; and maintaining system security procedures that comply with control requirements and business policy.

WHAT YOU WILL DO:

• This person maintains accurate records of all systems; materials and software issues as well as service requests
• Maintain effective support for users as well as other systems, including back office, sales, catering, people & culture applications or other institutional applications
• Knowledge of hotel industry-specific applications and interfaces is predictable (e.g. Opera, Delphi, Back Office, Spa, Workday, Outlook, Teams).
• Responsible for network support and network security, maintaining internal directory, maintaining server infrastructure, maintaining Network infrastructure, network protection and implementing rocking tools (firewall, web security, connection devices, multiples.
• Maintains and promotes the main technological standards of Four Seasons as described in the Four Seasons computer database
• Participate in property-level, corporate-initiated technology implementations
• Provide administration services, to include contribution to technology capital and operating budgets
• Good knowledge and support of Microsoft Desktop OS and applications.
• Provide direct support to customers and support technique for conferences and reception rooms
• Assists the It Director in the administration of everything related to IT maintenance and service contracts and is responsible for the study of maintenance, service contracts, contract negotiations and tenders
• Implement technology “Best Practices”
• Establish Monthly Meetings with assigned business units. Monthly review and update meeting minutes and action log.
• Establish maintain Knowledge Base. Facilitate the knowledge transfer to junior employees.