Responsable ingénieur - Logiciels de services/Engineer Mgr - Svcs Sftwr- Mo at Ericsson

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Performance Management, Recruitment, Project Delivery, Operational Efficiency, Customer Relationship Management, Financial Acumen, Cloud Core Experience, AI Tools Development, Communication Skills, Cost Optimization, Knowledge Sharing, Career Development, Competence Development, Service Delivery Process

Industry

Telecommunications

Description

In this role, you will ensure customer value and happiness through efficient delivery service. The role also includes working closely with the global delivery centers and product unit teams. We are looking for a suitable candidate to take on the leadership of a newly created team. The successful candidate is expected to recruit and to drive a dynamic team to support customers across the North American Market. We are looking for someone that is passionate about people, business & strategy and possesses management and operational leadership skills. What you will do: Line Management of staff, performance management, career development, competence development, recruitment, and resource management Provide team leadership and direction, as well as regular communication within the team to ensure that staff is motivated and effectively utilized Be responsible to ensure smooth transition from pre-sales to delivery Be responsible for project deliveries in the Packet Core domain and ensure service delivery execution Experience in building high performance team through extensive recruitment and developing competence Manage talent demand and talent pool, including leveraging the global service delivery centers. Be responsible for growth planning and delivery readiness Drive operational and delivery efficiency across the Packet Core domain, ensuring maximum re-use, high quality, knowledge sharing, and adherence to proven processes. This includes our continuous delivery, AI & automation, cost optimization and offshoring activities Build and maintain positive relationship with Customer Units through an understanding of their business needs, expectations, and escalation handling. Work closely with the other line managers in Packet Core and Core Network with respect to solutions, project staffing and issues that also cross domain boundaries Introduce new technology and capabilities to a wide range of customers Build fun and effective work environments including tools and team to deliver continuous improvements and profitability Foster good customer relationships at management levels (IT, Engineering, Marketing, Finance etc.). Oversee financial and quality metrics Bachelor's degree in Engineering. An M.SC, MBA is preferred or equivalent through experience Ability to lead, coach and motivate a team and team members. Cloud Core experience across solutions, products, and services. Experience driving development and use of AI tools a plus. Understanding of CSS Service Delivery process, models, and strategy Proven leadership skills, either as line manager or team lead in projects. Proven experience in planning, recruiting, and building competence Obsession with cost, quality, and competitiveness. Ability to explain and mobilize stakeholder (Customers, CU, BA & Partners) support for results Knowledge of the sales process Excellent Social and communication skills Financial acumen and skills

Responsibilities

The role involves leading a newly created team to ensure efficient service delivery and customer satisfaction. Responsibilities include managing staff, overseeing project deliveries, and fostering relationships with customer units.