Responsable régional du service clientèle et des pièces détachées, Fourgons

at  MercedesBenz Canada

WHAT IT MEANS TO BE A STAR

Mercedes-Benz is the world’s first automotive brand, and remains at the cutting-edge of sustainability, design, digitalization, connectivity, technology, fashion, and popular culture.
The iconic three-pointed star is always looking for the best and brightest. We are seeking individuals who want to be in the driver’s seat of transformation, working alongside talented colleagues who represent the Mercedes-Benz values.
Do you want to be part of writing the next chapter of the Mercedes-Benz story?

MERCEDES-BENZ STAR SKILLS, REQUIREMENTS & TRAITS:

• University degree or College diploma in Business Administration or comparable experience
• Must have 5-7 years of experience in relevant automotive position in commercial vehicles.
• Must be fully bilingual - French and English (read, write, and speak fluently)
• Proficient in Microsoft Office with strong analytical, communication, coaching, and interpersonal skills.
• Highly organized with the ability to multitask and build strong relationships.
• Valid G driver’s license with ability to travel within Canada and the United States.
• Bold, innovative and enjoy challenging yourself.
• Honest and professional, a strong team player
• Big picture thinker, go-getter, self-starter

Mercedes-Benz Vans is looking for a Regional Manager, Customer Service and Parts for the Greater Montreal and Quebec and Maritimes Regions. This is a home office position based in the Montreal area. In this position, you will establish and maintain relationships with Dealers and Customers to increase market penetration and profitability. You will also effectively and efficiently manage the key performance outputs of the Dealer network channel in order to ensure optimal MB Van Customer Service and Parts performance and attainment of key strategic deliverables as defined by MB Canada and aligned to established objectives and KPI’s. You will also establish and maintain relationships with Dealers and Customers to increase market penetration and profitability; Fulfill a consultative role with the respective Dealers in steering customer service and parts sales revenue generating activities in compliance to the Daimler and Mercedes-Benz Canada policies. The role reports directly to the National Manager, Customer Service & Parts for MB Vans.