KEY RESPONSIBILITIES:

• Patrol trains across the SWR network to monitor compliance with Railway Byelaws
• Provide a visible, reassuring presence onboard trains and at stations
• Engage with members of the public to promote safety and prevent antisocial behaviour
• Support railway staff with any incidents or enforcement needs
• Respond promptly and professionally to onboard or station-based emergencies
• Handle and operate body-worn video cameras in line with protocol
• Report and document incidents, including preparing statements for submission to British Transport Police
• Assist with the removal of non-compliant or disruptive individuals from trains or stations as required
• Provide excellent customer service to passengers, offering information and assistance
• Adhere to all Health & Safety and site-specific operational procedures
• Undertake any additional reasonable duties as requested by senior staff or station management