Responsible Gaming Manager at Super Technologies

, , Greece -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Responsible Gaming, Compliance, Risk Assessment, Customer Support, Training, Analytical Skills, Communication Skills, Organizational Skills, Empathy, Listening Skills, Due Diligence, Team Player, Positive Mindset, Flexible Approach

Industry

IT Services and IT Consulting

Description

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life. At Super Technologies, we respect the highest standards of Responsible Gaming for our players. That’s why we are looking to expand our team with an experienced Responsible Gaming Manager for our Greek market. Proactive protection is vital for us. You will be responsible for monitoring gaming activity for all Greek players and to work with other key departments in developing and implementing local policies to ensure compliance with regulations.You will create and deliver training materials to educate colleagues on responsible gaming policies. You will have experience in responsible gaming in the local market and will be knowledgeable of the latest responsible gaming practices. What you'll be doing? Proactively monitor customer accounts from a Responsible Gaming perspective utilizing an award-winning AI tool Manage self-exclusions in line with local regulations Analyze players from a risk perspective Be a point of contact for local escalation from Customer Support and/or the VIP team for any questions and issues relating to Responsible Gaming Contact players in line with risk assessment results Conduct training on Responsible Gaming for colleagues Participate in relevant training events to maintain your Responsible Gaming specialism We're looking for someone who: Has as least 4-5 years work experience in responsible gaming Is fluent in Greek and English Has empathy, good listening skills and an analytical mind Has organizational and very good communication skills with attention to detail Is knowledgeable of the local regulation and compliance requirements Knows and understands Due Diligence and Responsible Gambling regulations Is collaborative but also able to work on their own initiative. Is a team player with a positive mindset and a flexible approach. About us We are a global technology company dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams. Shaping the future of play At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play. Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities. Global recognition and standards The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion. Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

Responsibilities

You will be responsible for monitoring gaming activity for all Greek players and developing local policies to ensure compliance with regulations. Additionally, you will create and deliver training materials to educate colleagues on responsible gaming policies.