Responsible Gaming Support Advisor at bet365

Marlton, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

24.41

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Exceptional Communication Skills, Customer-Centric Mindset, Task Management, Attention to Detail, Emotional Resilience, Empathy, Problem Solving

Industry

Gambling Facilities and Casinos

Description

Company Description At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide. Job Description As a Responsible Gaming Support Advisor you will deliver empathetic and exceptional service ensuring all interactions are managed with care and adhering to the Company’s Responsible Gaming policies and procedures. The Responsible Gambling department is dedicated to promoting responsible gambling practices, protecting vulnerable individuals, monitoring and mitigating risk, and ensuring compliance with regulations. With it’s expansion into the US you will be essential to the exceptional customer experience shown through your passion for supporting our customers. The position is full time, working any 5 days from 7, between the hours of 7:00am and 10:00pm, including holidays and weekends. The hourly rate for this role is $24.41. Qualifications Exceptional communication skills, with the ability to listen empathetically and convey information clearly, both verbally and in writing. A customer-centric mindset, with a genuine motivation to understand customer needs and find effective solutions. The ability to manage multiple tasks efficiently with a high level of accuracy and attention to detail. The ability to remain composed and effectively de-escalate sensitive situations, demonstrating strong emotional resilience. Applying a consistently empathetic approach to understand customer needs and provide compassionate support. Additional Information Engaging with customers via email, Live Chat, and telephone to provide support and guidance. Proactively providing tailored support to customers exhibiting signs of gaming-related harm. Taking full ownership of customer inquiries, using internal tools to manage cases from first contact to resolution. Addressing a wide range of Responsible Gaming queries and complaints with empathy and professionalism. Collaborating effectively with internal departments to ensure the swift resolution of customer issues. Promoting safer gaming practices and tools during customer interactions. Escalating complex cases to senior team members or specialist departments in line with established procedures. Maintaining a thorough and current knowledge of all Responsible Gaming policies, procedures, and relevant licensing requirements. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Workplace Type: Onsite Department: Responsible Gaming (New Jersey) Full Time/Part Time: Full Time Shift Pattern: Days Job Type: Standard Compensation: from USD24.41 - hourly

Responsibilities

As a Responsible Gaming Support Advisor, you will provide empathetic service while managing customer interactions according to the company's Responsible Gaming policies. You will also promote safer gaming practices and address a variety of Responsible Gaming queries.