Job Ref: ALE1581
Branch: Rowhill Grange Hotel Utopia Spa
Location: Rowhill Grange Hotel Utopia Spa, Dartford
Salary/Benefits: £32,000 to £35,000 per annum + monthly service charge payment
Contract type: Permanent
Hours: Full Time
Shift pattern: Mixture of early and late shifts, including weekends
Hours per week: 45
Posted date: 09/06/2025
Closing date: 11/07/2025

REQUIREMENTS.

• Smart appearance
• Excellent communication skills with a passion for guest service
• Technical food and beverage knowledge to offer the required service and ability to develop the rest of the team
• Management/Supervisory experience within a top quality food service hotel/restaurant required
• Ability to manage and motivate a team of waiters/esses and bar staff to ensure excellence.
• Must have your own transport due to semi-rural location.

As Restaurant Bar Manager you will head up the team in our RGs Restaurant (2 Rosette standard), and two small private dining rooms, together with the restaurant terrace during the warmer months, and also our Elements Bar. You will be responsible for managing a full-time team to deliver outstanding standards of service. We are seeking a Restaurant Bar Manager with passion for food, wine and service who will inspire and drive standards to even higher heights.
The restaurant is open to residents, spa guest and non-residents so caterers for a wide range of discerning clients with many regular patrons. RG’s Restaurant seats 100 guests and you can expect to service 30-75 covers for dinner and between 40-80 covers for afternoon tea – with the busiest days at the weekend.
The bar is open adjoining our Elements Braserie serving resident guests, spa guest and local visitors.
Service for guests covers breakfast, lunch and dinner 7 days per week so candidates must be available for flexible shift patterns across 5 days including weekends.
The team to support you consists of a permanent team of employees, Assistant Restaurant Bar Manager, 2 x FB Supervisor, and a team of permanent FB Assistants boosted with a strong team of F N Assistants and Bar Staff.

Main Duties Include;

• Ensuring the restaurant and bar is prepared for service and employees are briefed for service.
• Meeting and greeting guests and being their host during their meal. Ensuring close liaison between bar and restaurant to ensure a smooth transition from bar to dining experience.
• Taking guest orders.
• Effective rostering of employees.
• Coaching employees to develop their skills and ensure service standards are met.
• Serving food and beverage including alcoholic beverages and wines.
• Completing satisfaction checks and action all feedback.
• Adhering to the Mystery Guest Standards and ensuring the team achieve the required standard.
• Resolving any service issues.
• Presenting bills to guests and taking payment. Ensuring till is balanced and cashed up accurately and room charges are transferred to resident’s room accounts.
• Ensuring the restaurant is reset at the end of the shift ready for the next service.
• Ensuring work area is clean and tidy before closing.
• Working with the Executive Chef to develop the menus.
• Ensuring effective ordering and control systems in place to ensure availability of products to guests while controlling stock holding levels.
• Selecting and sourcing wines to compliment the menu items and guest’s requirements.
• Recruitment, induction, training and coaching of all employees.

Rowhill Grange Hotel Utopia Spa, part of Alexander Hotels a private collection of quality hotels of distinction just outside London.
4 Silver Star AA, Award winning Utopia Spa, 38-bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The hotel has two restaurants RG’s Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining. In addition our luxurious lounges and outside terraces are ideal for traditional afternoon tea