Restaurant Assistant General Manager, Peacock Alley - Waldorf Astoria New Y at Hilton Hotels & Resorts

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

110000.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Performance, Social Media Reputation, Local Market Capture, Employee Relations, Guest Service Standards, Product Quality, Cost Controls, Budgeting, Forecasting, Health Compliance, Safety Compliance, Sanitation Compliance, Alcohol Awareness, Marketing, Up-selling, Recruiting

Industry

Hospitality

Description

After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. Want to learn more? Hotel Website, Instagram, Facebook, YouTube, The Waldorf Astoria New York Classification: Full-Time Shift: Various – must be available to work weekdays, weekends, and holidays. Pay Rate: The annual salary range for this role is $90,000 - 110,000 and is based on applicable and specialized experience and location. In this role, you will be overseeing the day-to-day operations of Peacock Alley, reporting to the Restaurant General Manager, directly overseeing 3 Assistant Restaurant Manager and 30 Front of House Team Members. Named after the passageway once used by patrons of the original Waldorf Astoria, Peacock Alley returns as a modern evocation of its stories past. Bespoke menus unfold from breakfast to dinner, while libations pay homage to the revered traditions of the world's greatest cocktail bars. The ideal candidate must be an exceptional leader with a passion for creating extraordinary experiences, a talent for training and developing others, and experienced in all aspects of restaurant operations (ex. financial performance, social media reputation, local market capture, and employee relations). At least 2 years of restaurant management experience in an upscale dining environment is required. Experience in a luxurious cocktail environment, strong beverage knowledge and managing a unionized work environment is preferred. What will I be doing? As a Restaurant Assistant General Manager, you would be responsible for directing and organizing the activities and services of a hotel food and beverage outlet in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with health, safety, sanitation and alcohol awareness standards Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events Recruit, interview and train team members The following outlines the required qualifications for the Restaurant Assistant General Manager: Prior Restaurant Management experience in a cocktail focused environment. Prior experience at a Michelin Star restaurant. Significant experience managing a unionized or organized workforce. No less than 2 years of substantial work experience in Restaurant Management. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Prior Restaurant Management experience in a Forbes 5-Star hotel or equivalent. Committed to delivering high levels of customer service High level of IT proficiency What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! What are the benefits of working with Hilton? Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Mental health resources including Employee Assistance Program Go Hilton travel program: 100 nights of discounted travel Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-JP2

Responsibilities

The Assistant General Manager is responsible for directing and organizing the activities and services of the Peacock Alley food and beverage outlet to ensure outstanding guest service and financial profitability. This includes managing all outlet operations, monitoring team member performance, ensuring compliance with standards, and implementing marketing initiatives to maximize revenue.