Job Description

Mansae Korean BBQ is seeking an enthusiastic and experienced Restaurant Supervisor / Assistant Manager to join our dynamic team in our QVM location.

This is a full-time position offering an exciting opportunity to take on a leadership role in one of Melbourne's premier Korean BBQ establishments.

You will be responsible for ensuring exceptional service standards, managing staff, and creating memorable dining experiences for our guests.

This role is pivotal in maintaining the high-quality service and operational excellence that defines Mansae.

What you'll be doing

Supervising and coordinating waiting staff to ensure efficient and courteous service delivery

Greeting guests and managing the front-of-house experience with professionalism and warmth

Taking food and beverage orders accurately and making recommendations based on guest preferences

Managing table arrangements, seating guests, and ensuring optimal dining flow throughout service

Training, mentoring and developing team members to achieve high service standards

Monitoring service quality and addressing any guest concerns or complaints promptly and professionally

Assisting with staff scheduling, rostering and performance management

Maintaining cleanliness and organisation of the dining area and service stations

Supporting the management team with opening and closing procedures

Identifying opportunities to enhance guest experiences and contribute to operational improvements

What we're looking for

Proven experience as a waiting staff member or in a hospitality service role, preferably in a full-service restaurant environment

Demonstrated supervisory or leadership experience, with the ability to motivate and manage a team effectively

Strong knowledge of food and beverage service standards