Department: Food and Beverage
Position Title: Assistant Manager
Hours Per Week: 40-50
Type of Position: Full Time
Reports to: F & B Operations Manager
Location: Rum Bay Restaurant /Leverock’s Restaurant

POSITION SUMMARY:

Assists in directing and organizing the activities of the food and beverage department, to maintain the high standards of food and beverage quality.

WORK EXPERIENCE REQUIREMENTS:

A minimum of one-year basic supervisory experience in food or culinary services with an emphasis on management practices, responsibilities and duties.

EDUCATION REQUIREMENT:

Degree in Hospitality Management or Culinary Arts preferred or equivalent work experience.

JOB REQUIREMENTS:

· Must be able to work weekends and holidays.
· Knowledge of C02 systems and basic knowledge of liquor and wine.

· Learns, complies and keeps up to date on all Palm Island Resort and departmental policies and procedures (See Employee Handbook)
· Learns and explains Food and Beverage Menu and Daily Features to guests and service staff.
· Welcomes customers in a hospitable manner.
· Provides information about food and beverage items promptly and positively.
· Helps maintain expectations of high-quality service that follows restaurant processes.
· Helps ensure high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service.
· Use of WinEZ software.
· Use of Menu Pro software.
· Assists the Food and Beverage Manager in taking full responsibility for front of the house staff
· Works on training and ongoing training of all service staff.
· Pays attention to all food items that leave the kitchen to ensure proper presentation and standard of food products.
· Reports back to kitchen and other management staff issues with food products and comments of guests with respect to food items.
· Reports to bar and management staff issues with beverage items and comments of guests with respect to beverage items.
· Ensures that all beverage items are being made in accordance with restaurant guidelines.
· Is part of the interviewing process.
· Trains, supervises, counsels, evaluates and schedules staff.
· Conflict resolution in a calm professional manner, being sure that any disciplinary issues are not addressed until end of shift with another manager/supervisor present.
· Problem solving skills and ability to multitask.
· Ability to provide appropriate solutions to any given situation either with staff or guest, maintaining the standards established.
· Acquiring skills in decision making.
· Scheduling skills.
· Ensures the entire staff is maintaining appropriate uniform standards.
· Assist manager in implementing effective controls for food, beverage and labor costs.
· Ensures compliance with health, safety, sanitation and alcohol awareness standards.
· Must have money handling skills and ability to balance reports at conclusion of each shift, including strong math skills.
· Increase ethnicity awareness and anility to recognize and meet the needs of various backgrounds.
· Performs daily alley rallies, updating staff on current concerns and any menu changes and awareness of specials.
· Must know or obtain knowledge about ALL Resort information.
· Is capable and performs all the manager functions in the point of sale system.
· Is responsible for the ordering of alcoholic beverages in conjunction with the Food and Beverage Manager.
· Oversees all front of house staff and responsible for assuring proper service standards.
· Oversees all back of house staff when Kitchen Manager is not present.
· Works and communicates effectively with other service and kitchen staff.
· Uses professional practices in all situations.
· Employees are forbidden to consume alcohol while on the clock.
· Anything given without producing receipt is grounds for dismissal.
· Removal of any merchandise in not permitted.
· Comply with department uniform standards.
· Adheres to assigned work schedule and is flexible according to business needs.
· Able to work independently and as a team.
· Maintains good personal hygiene.
· Perform other duties as assigned and assist other departments as needed.