Restaurant & Bar Manager - Protea Hotel Fire & Ice! by Marriott, Menlyn Pre at Springhill Suites by Marriott IndianapolisWestfield

Pretoria, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, People Management, Communication, Interpersonal Skills, Financial Acumen, Cost Control, Problem Solving, Decision Making, POS Systems, Customer Focused, Service Driven, Results Oriented, Organized, Calm Under Pressure, Professionalism, Staff Management

Industry

Hospitality

Description

JOB SUMMARY The Restaurant and Bar Manager is responsible for the overall operation, profitability, and guest experience of the restaurant and bar. This role ensures high service standards, effective staff management, cost control, and compliance with health, safety, and liquor regulations. Key Responsibilities Operations Management Oversee day-to-day restaurant and bar operations to ensure smooth service. Maintain exceptional customer service standards at all times. Ensure opening and closing procedures are followed correctly. Monitor quality of food, beverage presentation, and service delivery. Handle guest complaints and resolve issues promptly and professionally. Staff Management & Leadership Recruit, train, schedule, and supervise restaurant and bar staff. Conduct staff inductions, ongoing training, and performance evaluations. Foster a positive, motivated, and disciplined work environment. Manage staff attendance, discipline, and compliance with labour policies. Ensure adherence to company HR policies and labour legislation. Financial & Cost Control Manage budgets, sales targets, and profitability. Control food, beverage, and labour costs. Monitor stock levels and oversee stock ordering, receiving, and stock counts. Analyse sales reports and implement strategies to increase revenue. Minimise wastage, pilferage, and operational losses. Bar & Beverage Management Oversee bar operations including beverage quality, presentation, and service. Ensure responsible alcohol service in accordance with liquor laws. Manage beverage menus, pricing, and promotions. Maintain relationships with suppliers and negotiate pricing where applicable. Customer Experience & Marketing Drive guest satisfaction and repeat business. Support marketing initiatives, events, promotions, and themed nights. Monitor guest feedback and online reviews; implement improvements. Build relationships with regular customers and corporate clients. Health, Safety & Compliance Ensure compliance with hygiene, health, and safety regulations. Enforce food safety standards and cleaning procedures. Ensure compliance with liquor licensing laws and company policies. Conduct regular inspections and maintain compliance documentation. Key Performance Areas (KPAs) Customer satisfaction and service quality Sales growth and profitability Cost control and stock management Staff performance and retention Compliance with legal and safety standards Minimum Requirements Qualifications Diploma or Certificate in Hospitality Management or related field (advantageous) Experience 3–5 years’ experience in restaurant and/or bar management Proven experience managing staff and controlling costs Skills & Competencies Strong leadership and people management skills Excellent communication and interpersonal skills Financial acumen and understanding of cost controls Problem-solving and decision-making ability Knowledge of POS systems Ability to work flexible hours, including weekends and public holidays Personal Attributes Customer-focused and service-driven Results-oriented and organised Calm under pressure Professional and well-presented Working Conditions Shift-based work, including evenings, weekends, and public holidays Fast-paced hospitality environment At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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Responsibilities

The Restaurant and Bar Manager oversees the overall operation, profitability, and guest experience of the restaurant and bar, ensuring high service standards and effective staff management. This role also involves financial management, compliance with regulations, and driving customer satisfaction.